Welltower™ Inc. (NYSE:WELL) · 1 day ago
Yardi Systems Analyst - prior Yardi systems technical experience required - Remote (US)
United States
Full-time
Remote
Mid Level
3+ years expWelltower™ Inc. is a global leader in residential wellness and healthcare infrastructure. The Yardi Systems Analyst is responsible for supporting the technical administration, configuration, and integration of the Yardi Voyager platform, collaborating with business units to deliver efficient solutions and maintain system performance.
Commercial Real EstateEnergyHealth CareInfrastructureReal Estate
Responsibilities
Support technical administration of the Yardi Voyager system across the organization in the respective modules. Assist in planning, designing, and implementing Yardi solutions that align with business needs and industry best practices
Participate in current implementation efforts and assist senior team members in preparation for the targeted go-live date
Develop an in-depth understanding of system design decisions, data structure, reporting requirements, and processes. Collaborate with functional teams and consultants to ensure alignment with system best practices
Support integrations with ancillary systems using tools such as APIs and the Yardi ETL tool, under direction from senior technical staff
Contribute input to the system roadmap and future platform enhancements
Coordinate with the Yardi Account Management Team and Welltower senior leaders to support planning and execution of Yardi-related initiatives
Meet regularly with Welltower module owners and senior technical analysts to document current system performance and recommend enhancements
Research, analyze, and help resolve software issues in collaboration with the yardi product support team and our internal yardi helpdesk
Provide technical support to property operators
Assist in monitoring system stability and usage
Use SQL scripts to improve reporting capabilities; assist in the development of database tables and reports to meet business requirements
Maintain documentation of user permissions, menus, and system security settings. Support compliance with internal audit and IT controls
Stay current on Yardi system updates and communicate relevant changes to internal stakeholders
Assist with testing, deployment, and documentation for enhancements, upgrades, and patches within change management processes
Coordinate with 3rd party vendors to support system roadmap and technical deliverables
Support the development of data set processes; assist in analyzing large data sets to improve data quality and performance
Help maintain the data dictionary and support efforts to ensure master data integrity
Identify opportunities for automation and assist in implementing process improvements using data insights
Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives
Provide expert-level technical support for escalated help desk issues
Troubleshoot complex issues and offer solutions across different modules within the Yardi Senior product suite
Owns and manages high-priority or escalated incidents to resolution, ensuring that issues are tracked, communicated effectively to stakeholders, and resolved in a timely manner
Responds to inbound support requests related to the Yardi Senior product suite via help desk platform, phone, email, or chat
Troubleshoot and resolve technical issues related to the platform, ensuring a high level of customer satisfaction
Document, prioritize, and track all inquiries and issues in the help desk ticketing system (e.g., JIRA, ServiceNow, Zendesk)
Stays up to date on new features and product updates within the Yardi Senior product suite to maintain a high level of technical knowledge and service excellence
Strives to meet or exceed service level agreements (SLAs) for ticket resolution, response time, and customer satisfaction
Collaborates with internal support teams to resolve challenges
Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture
Develops regular and thorough status communications for senior leadership and stakeholders
Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions
Qualification
Required
Bachelor's degree in computer science, information technology, or related field, or equivalent work experience
Relevant certifications (ITIL, MS SC-300, AD DS, AWS IAM)
Strong knowledge of the Yardi Voyager product suite with at least 3 years in a support capacity
3-5 years of experience in technical support, help desk, or IT roles
Experience with help desk platforms, ticketing systems, and customer relationship management tools (JIRA, ServiceNow, Zendesk)
Proficient troubleshooting skills with a solid understanding of web-based applications, SaaS products, and general IT systems
Strong technical writing and editing skills, with the ability to manage product implementation and provisioning cycles for property product onboarding
Proficient level knowledge of Yardi integrations including the use of APIs, file transfer and the Yardi ETL tool
Experience building custom reports in Yardi and supporting YSR
Experience with Microsoft SQL queries is required
Experience in database administration and process automation
Preferred
Relevant certifications (ITIL, Help Desk Management)
Agile, Six Sigma, or PMP certification strongly preferred
Preferred experience with the following Yardi products/modules: Voyager 7s, Payscan, Accounting, Vendor Café, Resident Café, Senior CRM
Benefits
Competitive Base Salary + Annual Bonus
Generous Paid Time Off and Holidays
Employee Stock Purchase Program – purchase shares at a 15% discount
Employer-matching 401(k) Program + Profit Sharing Program
Student Debt Program – we’ll contribute up to $10,000 towards your student loans!
Tuition Assistance Program
Comprehensive and progressive Medical/Dental/Vision options
Professional Growth
And much more!
Company
Welltower™ Inc. (NYSE:WELL)
Welltower® (NYSE: WELL) provides real estate capital to the world’s leading health and senior care providers to develop the health care infrastructure necessary to keep people well.
501-1000 employees
H1B Sponsorship
Welltower™ Inc. (NYSE:WELL) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (8)
2023 (4)
2022 (2)
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
$4.82B2024-07-09Post Ipo Debt· $1.03B
2023-11-06Post Ipo Debt· $1.5B
2023-05-08Post Ipo Debt· $1.03B
Leadership Team
Tim McHugh, CFA
Executive Vice President - Chief Financial Officer
Nikhil Chaudhri, CFA
Executive Vice President, Chief Investment Officer
Recent News
2025-12-26
MarketScreener
2025-12-18
2025-12-16
Company data provided by crunchbase