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Caris Life Sciences · 1 day ago

Account Manager -New York City, NY

New York, United States

Full-time

Hybrid

Mid Level

$95K/yr - $115K/yr

3+ years exp

Caris Life Sciences is a leader in precision medicine focused on transforming cancer care and improving human health. The Account Manager is responsible for maintaining and growing customer relationships within a territory, ensuring customer satisfaction, and supporting the acquisition of new accounts. This role requires a blend of sales expertise and strong interpersonal skills to drive growth and exceed customer expectations.

Artificial Intelligence (AI)BiopharmaBiotechnologyHealth CareLife Science

Responsibilities

Work closely with Customers, Client Service Partners, Molecular Oncology Specialists (MOSs), Regional Business Directors, and other support personnel to provide the highest level of customer support and satisfaction

Regularly and consistently call on customers to introduce and promote assigned Caris solutions including Molecular Intelligence testing, technology interfaces, physician consultations, etc

Successfully executes customer retention

Interacts with existing customers to establish a value-based relationship resulting in increased sales and service to clients

Evaluates current and prospective customer sites and prepares strategies & programs to improve revenue, costs, and productivity

Ability to present and demonstrate different Caris’s technology solutions

Establish a frequent communication schedule with MOS teammate, Client Services and appropriate Commercial Leadership to exchange client feedback, success stories, challenges, and best-practices

Provide appropriate value customer information and updates via CRM

Develop and maintain 'practical' knowledge of competitive products, services, technology solutions, and reimbursement/billing issues as well as knowledge of molecular profiling technology solutions and competitive strategies through the use of company resources, marketing material, sales brochures and on the job experience

Establish and maintain open lines of communication with key personnel in assigned accounts and escalate issues when customer satisfaction is jeopardized

Maintain all assigned company assets including laptop computer, iPhone, etc

Submit all necessary paperwork, including travel itineraries, trip reports, activity reports, monthly reports, expense, and service reports, as required, accurately and in a timely manner

Meet all assigned targets and goals set by management

Provide meeting and trade show support as required

Supports physicians with the complexity of the ordering and interpretation of the CMI platform, and QC report quality/accuracy which may require access to detailed protected health information (PHI)

Qualification

Sales experienceAccount ManagementCustomer relationship managementOncology experienceProblem-solving skillsCommunication skillsProprietary software knowledgeTeam collaborationAttention to detailTime managementInterpersonal skills

Required

Bachelor's degree required

Previous experience of 3+ years of successful Sales and/or Account Management experience is required

Demonstrated decision-making ability towards solving problems, while working under pressure and effectively communicating these solutions to co-workers and customers

General understanding of clinic-based business policies and practices

Ability to quickly learn and apply knowledge of proprietary software programs

Strong communication skills, both written and verbal

Highly self-motivated, self-directed, and attentive to detail

Ability to work in a complex and matrix team environment; experience working in a team-oriented, collaborative environment

Ability to handle multiple tasks, set priorities, schedule, and meet deadlines

Proven abilities in problem management, process analysis and root cause analysis

Strong interpersonal and relationship-building skills, with the ability to manage up, down and across levels of the organization

Valid driver's license, clean driving record, reliable vehicle, and automobile insurance that meets Caris requirements

This position requires that you spend 60% of your time in the field meeting with clients and prospects and the remaining time focused on case management