Apply on Employer Site

GSTV · 1 week ago

Retail Partnerships Manager, Strategic Accounts

United States

Full-time

Hybrid

Mid Level

3+ years exp

GSTV is dedicated to building an inclusive team and culture that reflects the communities we serve every day. The Retail Partnerships Manager is responsible for leading retail partner management for assigned GSTV strategic accounts, serving as the primary liaison between key stakeholders and ensuring seamless support across all partner needs.

Marketing & Advertising

Responsibilities

Client Satisfaction and Support

Serve as the main liaison for assigned strategic accounts, ensuring exceptional service and alignment with their business objectives

Managing all areas of the GSTV retail partner relationship, including exercising discretion and independent judgement

Managing Retailer’s dedicated promotional content including: planning, scheduling, creative management, reporting, etc

Identifying non contracted gaps in the retailer’s network and upsell to expand GSTV supply distribution

Identifying offline sites and develop and execute strategies to activate media-eligible locations in collaboration with GSTV Network Operations

Leading consistent engagement that strengthens partnerships and elevates GSTV’s value proposition

Day-to-day retail client interaction and support

Long-term relationship building

Proactively understand and address the unique needs and challenges of each client, serving as the primary escalation point for issues and delivering effective resolutions to ensure exceptional support and high levels of client satisfaction

Share client insights and feedback with internal teams to inform product/service enhancements

Lead client coordination for site list accuracy via quarterly audits and ad hoc updates

Collaborate to obtain optimal network site data management and reporting

Maintain accurate records of client broadcast breakouts including paid ads and retail promotional ads as aligned to client agreement

Maintain accurate ad revenue reporting and forecasts and coordination with finance for contractually required payments

Other duties as assigned

Qualification

Strategic account managementDigital media knowledgeStakeholder managementSalesforce.com proficiencyProject managementCommunication skillsProblem-solving skillsTeamworkRelationship-buildingAdaptability

Required

High proficiency in Outlook, Word, Excel, and PowerPoint

Excellent written and verbal communication and presentation skills

Strong understanding of the digital media and advertising landscape

Familiarity with retail media networks and digital advertising

Proven experience in strategic account management

Ability to manage multiple priorities under tight deadlines

Motivated self-starter with experience developing and implementing client-specific selling propositions

Demonstrated commitment to teamwork and accountability for results

Strong problem-solving skills; able to work independently and collaboratively

Outstanding communication and relationship-building skills

Effective cross-functional team player

Creative and strategic thinker with a customer-first mindset

Strong organizational and project management capabilities

Exceptional stakeholder management and negotiation skills

Ability to analyze data and translate insights into actionable strategies

Adaptable and effective in fast-changing, ambiguous settings

Results-oriented with a focus on delivering measurable value

3+ years of experience in account management, client service support

Bachelor's degree or equivalent combination of experience and education

Preferred

Direct experience in convenience and fuel industry

Strong track record of cultivating and building partnerships with wide range client/customer types including larger corporate and small independent businesses

Experience with Salesforce.com or other CRM software a strong plus