Willow Bridge Property Company · 5 hours ago
Support Analyst
Dallas, TX
Full-time
Onsite
Entry Level
1+ years expWillow Bridge Property Company is a respected full-service residential property company based in Dallas, Texas. They are seeking a Support Analyst 1 to provide technical support to end-users, assisting with hardware, software, and operating system issues while ensuring high-quality service and effective communication.
ConstructionProperty ManagementReal EstateRental
Responsibilities
Support of all general Business Technology (Phones, Printers, VDI, Windows PC's Etc.)
Handles initial support requests. Must have strong Windows environment troubleshooting skills
Must be comfortable with Executive/C-Level end user support, as needed
Document all work completed into the appropriate call - tracking and incident management system
Assist in IT asset tracking & management of computers and peripherals, and telephony equipment
Assist in setup and imaging of new computers, as needed
Assist with deployment of software releases and PC Refresh roll-outs according to company's IT Management best practices
Uses Knowledge Management database to locate solutions to issues
Ensures case notes thoroughly detail the problem/resolution, are comprehensive of the issue and are professional
Acts as liaison between Implementation, Client Services, Management and Corporate Support to ensure high impact problems are resolved in a timely and satisfactory manner
Mentors and trains newly hired associates to ensure successful integration into the role
Acts as a team leader in the absence of the manager by prioritizing critical issues, providing direction, and ensuring appropriate client support is delivered in a timely and effective manner
Remains proficient on networks, operating systems, hardware, software, databases, browsers, and related products
Performs other related duties as assigned
Qualification
Required
Bachelor's degree from a college or university with a major in Accounting, Computer Science, or a related field
1-3+ years of relevant professional industry or experience in systems support
Hands-on experience with a wide variety of software, hardware, and peripherals, including Microsoft 365
Highly effective written and verbal communication skills are required
Strong customer service focus and detailed oriented individual
Ability to work independently or as a team member
Proven ability to learn new technologies quickly, while also achieving a high level of proficiency
Solid technical background with an ability to give instructions to a non-technical audience
Strong communication and interpersonal skills with the ability to effectively listen and communicate information in a clear and concise manner
Plan, organize, and coordinate work to meet deadlines and accommodate rapidly changing priorities
Demonstrate de-escalation skills and ability to effectively diffuse/resolve customer complaints
Preferred
ITIL Foundations Course and/or Certification
Knowledge Centered Support (KCS) Principles
Benefits
Health
Dental
Vision
401(k)
Company
Willow Bridge Property Company
Willow Bridge is a real estate agency that offers construction, property management, and rental services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Duncan Osborne
Chief Executive Officer
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