EVG Specialty Network · 1 day ago
Client Service Representative - Veterinary
Brooklyn, NY
Full-time
Onsite
New Grad, Entry Level
$21/hr - $27/hrVeterinary Emergency & Referral Group (VERG) in Brooklyn, NY is seeking a dedicated and compassionate Client Service Representative to join their team. This role focuses on delivering exceptional customer service while managing client interactions and financial transactions in a veterinary setting.
Non-profit Organization Management
Responsibilities
Deliver exceptional customer service at all times
Take initiative to maintain a clean working environment
Competently perform the core duties and responsibilities of a CSR and understand how these responsibilities impact the rest of the hospital
Mediate client concerns with compassion and empathy
Manage financial transactions including invoicing, cash handling, and end of day reporting
Must be comfortable discussing payment options and policies with clients
Correspond with clients through multiple approaches, such as telephone, email, text, and app as appropriate and applicable
Perform other duties as needed and which make a positive impact on the practice and company
May perform additional administrative duties, such as accounts receivable, maintaining the patient reminder system, managing the hospital’s social media accounts, and/or other tasks as assigned
Qualification
Required
High school diploma or equivalent is required
Proficient computer and software skills required, including: Word, Outlook, and other office management systems and software
Previous customer service experience required, preferably in a veterinary environment
Shows a commitment to professional development and continual improvement
Possesses strong listening and communication skills
Has confidence in decision making and problem solving
Capable in conflict resolution and diffusing situations
Preferred
Experience with Instinct is a plus!
Benefits
Competitive compensation
Flexible scheduling
Medical, Dental, Vision & Life Insurance
FSA and HSA options(with company contributions)
Interest-free health and veterinary payment account
401k with company match
Paid time off + floating holidays
Uniform allowance
Petcare/veterinary service discounts and so much more..
Company
EVG Specialty Network
EVG Specialty Network is an elite partnership of the most advanced veterinary care facilities on the East Coast.
Founded in 2023
501-1000 employees
H1B Sponsorship
EVG Specialty Network has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageLeadership Team
Kieran Mara
President & Chief Operating Officer
Seth Biase
Talent Acquisition Partner/Talent Sourcer
Company data provided by crunchbase