iPipeline · 1 month ago
Associate Vice President Professional Services PMO
US-PA-Wayne
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expiPipeline is a global market leader in delivering innovative software solutions for the life insurance and financial services industries. The Associate Vice President of Professional Services PMO will establish and lead a newly formed Project Management Office to enhance project governance, delivery excellence, and continuous improvement across customer engagements.
Financial ServicesInsuranceSoftware
Responsibilities
Define and maintain the charter of the PMO aligned with PS and company strategy
Develop and enforce project governance frameworks, quality programs, and operating models
Represent PMO across executive leadership, sales, product, customer success, and finance
Lead the definition, deployment, and ongoing improvement of the PS EMM
Establish scalable delivery methodologies (Agile, Waterfall, Hybrid) tailored for client needs
Institutionalize a “rinse and repeat” mindset to improve delivery efficiency and consistency
Oversee the health of the professional services portfolio, including on-time delivery, margin performance, and client satisfaction
Monitor and report on key performance indicators (KPIs) including project success metrics, velocity, risk flags, and quality trends
Drive risk management protocols across delivery engagements
Develop and maintain project templates, tools, best practices, and documentation standards
Support and lead post-project reviews, lessons learned, and process optimizations
Build a culture of continuous improvement with a focus on delivery excellence
Own the resource and capacity planning process, aligning project demand with available skills and headcount
Partner with sales and staffing leads to forecast needs based on pipeline activity
Lead onboarding, training, and coaching of project managers
Set expectations for project leadership behaviors and delivery accountability
Qualification
Required
Expert business knowledge with comprehensive understanding of the organization, functional area(s), industry trends, and financial strategies
Serve as a model for business maturity
Demonstrated and sustained leadership competencies
Proven ability to lead a Project Management Office (PMO) including P&L ownership, team leadership and offering development
Strong business acumen with demonstrated experience in driving C-level engagement and enterprise transformation
Expertise in standing up a PMO function and implementing delivery methodologies, digital transformation, and customer success strategies
Exceptional communication, leadership and organizational change skills
Minimum ten years of recent, advanced program or project management skills with experience in organizing, planning, and executing multiple large-scale projects and programs from definition through implementation
Demonstrated experience building and operationalizing Enterprise PMO structures, frameworks, and governance models
Strong track record of leading prioritization, resource planning, and integrated delivery processes
Familiarity with portfolio management and technical planning tools (e.g., PPM platforms, Agile tools, ERP systems)
Proven success engaging cross-functional leaders and driving execution in a complex, matrixed environment
Ability to make decisions of very high complexity, often autonomously
Comprehensive knowledge of full lifecycle project management, software development lifecycle, Agile development methodologies (Scrum, Kanban, SAFe), package implementations, infrastructure deployment methodologies, IT transformation projects and industry best practices
Exceptional verbal/written communication, collaboration, negotiation and influencing skills to lead an environment driven by customer service and teamwork; ability to direct, motivate and empower others to work towards the organization's goals, ensuring efficient allocation of resources across multiple functions; able to ensure execution of strategic initiatives for the organization; capability to address emerging opportunities and how organization should be organized/staffed to realize them
Benefits
Competitive compensation and benefits package
Opportunities for career growth
Employee stock purchase plan
401(k)
Generous time off
Flexible work/life balance
Company-matched retirement packages
Employee wellness program
Awards and recognition program
Company
iPipeline
Pipeline is an on-demand service providing suite of sales distribution software to insurance and financial services markets.
501-1000 employees
H1B Sponsorship
iPipeline has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (2)
2023 (3)
2022 (5)
2021 (8)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$104.43MKey Investors
TCVNewSpring
2019-08-08Acquired
2012-01-31Private Equity· $71.43M
2009-11-12Series Unknown· $15M
Leadership Team
Pat O'Donnell
CEO of iPipeline
Steve Cover
Chief Technology Officer
Recent News
2026-01-09
2025-10-18
Company data provided by crunchbase