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HighRadius · 3 weeks ago

Client Experience Manager- Order to Cash (OTC)

Houston, Texas, United States

Full-time

Onsite

Senior Level

5+ years exp

HighRadius is a company focused on optimizing customer experiences, and they are seeking a Client Experience Manager for their Order to Cash (OTC) operations. This role involves managing a portfolio of strategic customers, providing expert guidance on Accounts Receivable processes, and ensuring clients achieve maximum value from HighRadius solutions.

AccountingArtificial Intelligence (AI)FinTechMachine LearningSaaSSoftware

Responsibilities

Portfolio Management: Serve as the primary business and functional point of contact for a dedicated portfolio of HighRadius's top-tier enterprise customers, building deep and lasting relationships with key stakeholders, from process owners to executives

Strategic Advisement: Leverage deep Accounts Receivable (AR) domain expertise to understand customer challenges and proactively recommend best practices, process improvements, and functional solutions within the HighRadius platform

Value Realization: Conduct regular strategic business reviews to showcase the value realized, analyze key performance indicators (KPIs), and align with customer leadership on future goals and opportunities for growth

Consultative Engagement: Master the art of active listening and asking insightful, clarifying questions to uncover underlying business needs, potential risks, and opportunities for deeper platform adoption

Advocacy & De-escalation: Navigate and de-escalate complex customer situations with poise and precision. You will act as the customer's advocate within HighRadius, coordinating with internal teams to ensure timely resolution of functional (non-technical) inquiries and challenges

Qualification

Accounts Receivable expertiseOrder-to-Cash cycle knowledgeCustomer communication skillsHighRadius product knowledgeERP experienceLeadership experienceCritical thinkingActive listeningPresentation skills

Required

5+ years of progressive experience within Accounts Receivable

Demonstrated, in-depth knowledge of the Accounts Receivable (AR) and the broader Order-to-Cash (O2C) cycle

Direct experience in credit management, collections strategy, cash application, or deductions management is a significant advantage

World-class customer-facing communication and presentation skills

Proven ability to manage high-pressure situations, think critically on the fly, and handle complex customer objections or concerns with a calm, methodical, and precise approach

Comfort navigating and discussing various enterprise systems and their business implications

Bachelor's degree in Business, Finance, Accounting, or a related field