IDEXX · 4 days ago
Salesforce Business Analyst
Portland, ME
Full-time
Hybrid
Mid Level
$80K/yr - $100K/yrIDEXX is an innovation leader in various industries, dedicated to improving the health of companion animals and ensuring safe drinking water globally. The Salesforce Business Analyst will align business needs with scalable Salesforce solutions, partner with global stakeholders, and drive efficiency in sales operations.
BiotechnologyHealth CareLivestockVeterinary
Responsibilities
Analyze business goals and processes to identify opportunities for CRM optimization
Translate complex business requirements into clear, actionable user stories and solution designs
Lead or support projects from discovery through impact analysis, delivery, collaborating with product owners, developers, trainers, and change leaders
Evaluate and recommend improvements to existing Salesforce functionality and integrations
Serve as a liaison between business users and technical teams, ensuring alignment and clarity throughout the project lifecycle
Operate within the Customer Relationship Management Product team as a liaison between the business and development teams
Ensure system quality and industry best practice is maintained
Work closely with cross-functional teams and stakeholders to identify user requirements and seek opportunities to support critical business strategies and improve business process
Translate business processes or concepts into technical requirements (and vice versa)
Define functional and non-functional requirements based on the needs of the users and review requirements and feature designs with users to validate feature improvements and strategy
Draft detailed requirements & user stories and partner with process improvement specialists on current and future state process mappings
Perform detailed analysis on processes & systems leading with business stakeholder & user need
Partner with the technology team on Agile ceremonies, developing solutions, and full execution
Qualification
Required
Positivity, Curiosity, Adaptability and Patience
The courage to learn and try new things
Highly driven by innovation
Effective written and oral communication skills
Ability to translate business processes or concepts into technical requirements (and vice versa)
Ability to define functional and non-functional requirements based on the needs of the users
Ability to manage and prioritize across multiple initiatives
Ability to lead cross-functional teams in a matrix environment
Ability to lead and influence without authority
Preferred
Salesforce CRM systems or business knowledge is significant plus
Sales and CPQ Business knowledge is significant plus
Bachelor's degree, advanced degree in technology or business preferred
Benefits
Opportunity for annual cash bonus
Health / Dental / Vision Benefits Day-One
5% matching 401k
Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more
Company
IDEXX
10,000+ people, one global focus - enhancing the health and well-being of pets, people, and livestock We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job.
Founded in 1983
10001+ employees
H1B Sponsorship
IDEXX has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (18)
2023 (20)
2022 (28)
2021 (21)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
unknown1991-06-21IPO
1984-01-01Seed
Leadership Team
Sharon Underberg
Executive Vice President, General Counsel and Corporate Secretary
Angie DeRusha
Director Global Marketing Strategy
Recent News
2026-01-03
Venrock
2025-12-05
Company data provided by crunchbase