Apply on Employer Site

Insomnia Cookies · 1 month ago

Operations Insights Manager

Philadelphia PA (Center City HQ)

Full-time

Onsite

Senior Level

5+ years exp

Insomnia Cookies is seeking an Operations Insights Manager, a hands-on analytics leader to enhance operational performance across their stores. This role involves developing insights from data to improve processes, forecasting labor needs, and collaborating with leadership to drive operational excellence.

BakeryFood and BeverageFood DeliveryFood ProcessingRestaurants

Responsibilities

Analyze daily, weekly, and monthly performance across sales, labor, delivery, product mix, waste/shrink, and operational KPIs

Identify risk areas and opportunities across stores, regions, delivery zones, and operational processes

Develop forecasting tools and models for labor planning, staffing, inventory needs, and delivery demand

Own analytics related to delivery times, delivery radius optimization, batching efficiency, and courier performance

Provide insight into in-store operations such as production planning, throughput, speed of service, and customer experience metrics

Partner with Operations leadership to test enhancements and quantify improvements

Build and maintain operational dashboards for field leaders, store managers, and corporate teams—ensuring clarity, accuracy, and useful storytelling

Improve data infrastructure for operational analytics in partnership with Digital/Engineering

Conduct deep-dive analyses for performance issues (e.g., underperforming stores, long delivery times, labor overages)

Work closely with functional partners to support initiatives and pilots

Provide analytical input into new tools, technologies, operational programs, and process rollouts

Support the Operations team in business reviews, planning cycles, and KPI measurement

Bring a data-driven POV to improve store operations, delivery networks, production workflows, labor efficiency, and customer experience

Translate complex data into simple, actionable recommendations that help leaders drive meaningful change

Help build a culture of operational excellence by equipping teams with the insights they need to succeed

Qualification

Operations analyticsAdvanced SQLExcel/SheetsLooker/Tableau/PowerBIPOS data experienceLabor systemsScheduling toolsDelivery logisticsSupply/demand forecastingRoot-cause analysisCommunicatorProblem-solving