Field Service Engineer, Laboratory - Philadelphia, PA or Newark, NJ jobs in United States
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ARKRAY USA · 1 month ago

Field Service Engineer, Laboratory - Philadelphia, PA or Newark, NJ

positionPhiladelphia, PA
timeFull-time
remoteOnsite
seniorityMid Level

ARKRAY USA is a company that specializes in medical diagnostic equipment. They are seeking a Field Service Engineer to repair, maintain, install, and relocate their diagnostic equipment while ensuring customer satisfaction.

Health CareMedicalMedical Device

Responsibilities

Provide excellent customer service during on-site service calls and over the phone
Responds to customer needs by diagnosing, repairing, installing, and maintaining ARKRAY medical diagnostic equipment. These activities should be documented in detail in ARKRAY service orders and other supporting documentation
Act quickly when responding to service dispatches by contacting customer and arriving on-site in a timely manner. Once on-site, resolve issues as quickly as possible
Responsible for scheduling and completing P.M.s on time in your territory
Participate and give constructive feedback to the ARKRAY Laboratory Division on improving the effectiveness, productivity, and cost controls associated with the service of ARKRAY medical diagnostic equipment
Review service documentation to ensure accuracy and use current revision levels
Maintain Instrument Device History Records and monitor modification and software upgrade status
Successful completion of all ARKRAY Field Service training programs

Qualification

ARKRAY diagnostic systemsCustomer serviceTechnical troubleshootingField service trainingDocumentation skills

Required

Able to repair, maintain, install and relocate ARKRAY medical diagnostic equipment in the point of care and clinical laboratory environment
Utilize technical knowledge of ARKRAY diagnostic systems to resolve issues and ensure customer satisfaction
Provide excellent customer service during on-site service calls and over the phone
Responds to customer needs by diagnosing, repairing, installing, and maintaining ARKRAY medical diagnostic equipment
Document activities in detail in ARKRAY service orders and other supporting documentation
Act quickly when responding to service dispatches by contacting customer and arriving on-site in a timely manner
Resolve issues as quickly as possible once on-site
Responsible for scheduling and completing P.M.s on time in your territory
Participate and give constructive feedback to the ARKRAY Laboratory Division on improving the effectiveness, productivity, and cost controls associated with the service of ARKRAY medical diagnostic equipment
Review service documentation to ensure accuracy and use current revision levels
Maintain Instrument Device History Records and monitor modification and software upgrade status
Successful completion of all ARKRAY Field Service training programs

Company

ARKRAY USA

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ARKRAY USA is a medical devices company specializing in HbA1c Analyzer and blood glucose monitoring system.
dateFounded in 1960
location
Minneapolis, Minnesota, USA
people-size51-200 employees
web-link
http://arkrayusa.com

Funding

Current Stage
Growth Stage

Leadership Team

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Tadashi Inoue
Chief Executive Officer
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Recent News

PR Newswire
Assure® Titanium BGMS Launches into Long-Term Care Facilities, Setting a New Standard for Post-Acute Diabetes Management
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2025-11-03
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Company data provided by crunchbase