New Braunfels Utilities ยท 1 day ago
Billing Services Coordinator
New Braunfels, TX
Full-time
Onsite
Mid Level
$24/hr - $38/hr
3+ years expNew Braunfels Utilities is responsible for providing utility services to the community, and they are seeking a Billing Services Coordinator to ensure accurate and timely billing of these services. The role involves managing complex billing issues, coordinating with various departments, and performing detailed analyses to improve billing processes.
Electrical DistributionEnergyGovernment
Responsibilities
Coordinate and load meter reading routes; verify read dates and accuracy
Address skipped reads, incomplete routes, and read discrepancies; schedule rereads and investigations as needed
Create and complete service orders for meter sets, changes, removals, and discrepancies
Verify meter multipliers, sizes, and bill codes to ensure accurate billing on new accounts
Analyze and finalize customer accounts, process daily and monthly billing, and resolve discrepancies
Manage complex billing processes including industrial accounts, very large power (VLP), and transmission service rate (TSR) customers
Create, test, and implement new bill codes to support city services
Process miscellaneous charges, damage claims, and adjustments; review unbilled accounts and implement corrective actions
Conduct detailed analysis of meter reads, usage anomalies, and system errors; apply estimation and proration guidelines when required
Audit billing statements and verify accuracy before release
Perform rate analysis and consumption reviews for water, electric, and wastewater accounts
Identify irregular usage patterns, leaks, or continuous consumption; escalate when needed
Prepare reports for audits, compliance, and performance monitoring
Assist with system upgrades, testing, and process improvements
Collaborate with Metering, Water, and Electric Operations to resolve usage or equipment issues
Partner with Customer Service to address billing concerns, payment issues, and auto-pay enrollment
Coordinate with New Construction to validate and apply appropriate impact, meter set, and service fees
Support Conservation and Customer Solutions teams by flagging potential customer-side issues such as leaks or abnormal usage
Proficient in NorthStar CIS, GP Dynamics, MeterSense, Itron, and Tametra
Maintain a strong understanding of utility rate structures, account classifications, and city service charges
Diagnose and resolve minor technical issues in billing and meter data systems
Maintain regular attendance; leave schedule should be managed so as to not interfere with ability to accomplish tasks
Adhere to NBU safety guidelines and practices at all times and in all situations
Maintain a clean and safe work area, office, field site and vehicle as applicable
Develop & maintain effective customer service skills for communications with co-workers, customers and the public in general
Maintain strict confidentiality of business, employee and customer information in written and oral communications and safeguard sensitive documents
Adhere to NBU policies and procedures
Exemplifies NBU Core Values of Integrity, Stewardship, Team, Culture and Safety
Participate in and support initiatives to reach annual NBU Performance Measures
Qualification
Required
Strong analytical skills with exceptional attention to detail
Ability to work independently, prioritize multiple tasks, and meet strict deadlines in a high-volume environment
Excellent written and verbal communication skills; able to explain complex billing issues to internal teams and customers
High level of integrity, confidentiality, and discretion when handling sensitive financial and customer information
Adaptability and problem-solving mindset, with the ability to recommend and implement process improvements
Bachelors degree in General Studies
Three years or more of work experience
One to two years of experience with NBU and a thorough understanding of billing cycles and policies required
Two years of billing experience occupying a position that utilizes strong analytical skills in any industry may be substituted for experience at NBU
Ability to operate various standard office machines with accuracy and dexterity
Proficient in NorthStar CIS, GP Dynamics, MeterSense, Itron, and Tametra
Maintain a strong understanding of utility rate structures, account classifications, and city service charges
Diagnose and resolve minor technical issues in billing and meter data systems
Company
New Braunfels Utilities
New Braunfels Utilities aims at electric distribution, energy saving and utlity services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ryan Kelso
Interim Chief Executive Officer
Connie Lock
General Counsel and Chief Ethics Officer
Recent News
2025-04-19
Business Journals
2022-11-13
Company data provided by crunchbase