Apply on Employer Site

Royal Caribbean Group · 2 weeks ago

Senior Manager, HR Operations Portfolio Delivery

Miami, FL

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Royal Caribbean Group is a leading cruise company offering career development opportunities. The Senior Manager, HR Operations Delivery will be responsible for managing critical HR operational programs and leading cross-functional teams to ensure successful project execution.

Travel

Responsibilities

Responsible for critical HR Operational and Crew programs that span across people, process, and technology. Always transforming the environment, impacting cross functions, business units and enterprise

Present to leadership on a regular basis, conducting regular status updates, transitioning initiatives, main risks and benefits of the programs

Define the scope of transformational initiatives, leading the business to continuous optimization

Manage matrix project teams, leading leaders and subject matter experts through transformational initiatives. Own project plans, milestone achievement, and dependencies to achieve deliverables

Lead all program communications, tracking, reporting, status, escalations, dependencies and executive guidance

Drive integration and optimization of all component & dependent projects, processes & applications within the project/initiative

Establish, manage and maintain criteria and tools to effectively and efficiently lead and report against program execution with measurable results

Lead effective collaboration of project contributors across all functions in order to deliver efficient and timely project delivery

Accountable for the successful execution of multiple complex programs, which typically consist of multiple projects and workstreams

Manage the program timeline by identifying all project internal & external interdependencies

Transformational leadership by gaining buy-in and support of senior leadership for major programs, provide regular status updates and drive the program from conceptualization to execution and governance

Matrix management of leaders, partner functions, product owners, business analysts, technology architects, business system analysts, technical application leads, outside consultants, vendors and other key stakeholders inside and outside of the organization

Manage the Capital Allocation Request, overall budget and expenses for all programs

Qualification

HR Process ManagementAGILE MethodologyProject ManagementPMP CertificationScrum MethodologyHR Technology PlatformsCoaching SkillsInterpersonal SkillsCommunication SkillsDecision-Making Skills

Required

Highly strategic, proactive, and organized

Strong interpersonal skills

10+ years project management / business analysis experience, preferably within HR or logistics

Experience using AGILE, PMP, or Scrum methodology (or equivalent)

Proven track record of portfolio management across a broad range of HR process areas and workflows including but not limited to: HCM, Case Management, Learning, Employee Engagement, Workforce Management, Recruiting, Sourcing, Compensation, and Reward

Ability to define and execute multiple detailed activity plans simultaneously

Skilled in customer-facing activities covering requirements gathering, data preparation, timeline management, and documentation preparation

Ability to communicate and work collaboratively within a team and have strong influencing skills

Ability to coach and advise senior stakeholders

Ability to conduct and facilitate workshops with business representatives, management and executives, team member resources, and external third-party groups

Ability to manage ambiguity with demonstrated confidence & credibility

Strong judgement and decision-making skills