Apply on Employer Site

Appian · 2 days ago

Global Partner Experience Lead

McLean, VA

Full-time

Hybrid

Senior Level

7+ years exp

Appian is a software company that automates business processes. The Global Partner Experience Lead is responsible for defining and executing the end-to-end journey for Appian's global partner ecosystem, ensuring a consistent and friction-free experience for partners while maximizing partner-led revenue and driving successful customer outcomes globally.

Business Process Automation (BPA)Data ManagementDeveloper ToolsEnterprise SoftwareInsurTechRobotic Process Automation (RPA)Software

Comp. & Benefits

Responsibilities

Define the global Partner Experience & Enablement Charter, mission, and operating model

Establish and lead the Partner Enablement Council (PEC), managing the centralized strategy with decentralized content ownership

Design and continuously map the partner's complete lifecycle and enablement journey (from recruitment to advanced competency)

Ensure a unified, world-class digital experience through the Partner Portal/LMS and drive the adoption of new enablement technologies

Design and manage foundational global programs, including the Global Partner Onboarding curriculum, the strategic Certification Frameworks tied to partner tiers, and the annual "Train-the-Channel" summit

Own the centralized content taxonomy, version control, and publishing process

Act as the final quality gate to ensure all partner-facing content is accurate, consistent, and relevant

Own the top-level Enablement KPIs

Implement the reporting framework and regularly communicate partner experience impact and performance metrics to senior leadership and the Partner Channel organization

Qualification

Partner EnablementChannel Sales StrategyLeadership ExperienceLMS TechnologiesContent ManagementData AnalysisCommunication Skills

Required

Bachelor's Degree in a related field

7+ years of progressive experience in Partner Enablement, Channel Sales Strategy, or Field Enablement within a high-growth SaaS or Enterprise Software company

3+ years in a leadership role responsible for a global or centralized enablement function

Proven track record of designing, launching, and scaling complex global partner enablement programs (Onboarding, Certification, Tiered Requirements, Leveraging AI to Scale)

Expertise in Partner Lifecycle Mapping and translating partner needs into high-impact enablement programs

Deep familiarity with LMS/Partner Portal/AI technologies and content management best practices (taxonomy, version control, Personalization, Scale)

Exceptional leadership and communication skills, with the ability to lead, influence, and drive alignment across functional teams (Sales, Product, Services) in a dotted-line reporting structure across teams

Demonstrated ability to use data (KPIs, PSAT, Content Utilization) to measure program effectiveness and drive continuous improvement