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CHI · 13 hours ago

Communications Operator

Bryan, TX

Full-time

Onsite

New Grad, Entry Level

$15/hr - $18.45/hr

CHI is a leader in critical care and the largest provider of cardiovascular care in the Brazos Valley. The Communications Operator provides call-processing services within a centralized operation, assists customers, and monitors equipment while performing routine maintenance tasks.

Health CareHospitalMedicalNon Profit

Responsibilities

Assist customers in obtaining information, and services

Work with all levels of personnel and physicians to utilize effective customer service skills to provide assistance and handle problem situations

Demonstrates skills and ability to operate department equipment, and Performs operational tasks including Pager exchanges

Demonstrates skills and ability to process diverse requests for information including incoming and outgoing calls, as well as emergency/disaster alerting

Demonstrates skills and ability to activate Health System and Departmental emergency plans including fire safety, medical emergency (code blue), and disaster and hurricane weather, as required

Demonstrates skills and ability to operate emergency communications equipment including telephone and paging notification systems

Demonstrates skills and ability to document technical and operational problems

Provide accurate documentation of work performed; provide timely and accurate information and reports to co‐workers and management levels, summarizing problems and solutions

Accurately and effectively plan, organize, and control assigned tasks and responsibilities, leading to high productivity, quality, and responsiveness. Demonstrates effective organizational skills to ensure that the workload is processed in a timely manner

Assist the Senior Telecommunications Representative, and/or Manager in maintaining and updating department databases, including the Health System Directory, for call processing and paging, as well as locator information for physicians, employees, patients, and on‐call personnel

Maintain an orderly work area, ensuring that equipment, supplies, parts, etc. are stored in cabinets, closets, or other designated areas

Develop and maintain knowledge and understanding of information technology, including operating systems, telecommunications, and networking

Flexibility to cover shifts when needed

Qualification

Telecommunications equipmentEmergency communicationsCustomer serviceProblem resolutionMulti-taskingGoogle WorkspaceInterpersonal skillsOrganizational skillsPositive attitudeDocumentation

Required

High School Diploma / GED

Knowledge and understanding of telecommunications equipment and services including; Google workspace, integrated telemessaging equipment, etc

Must have the ability to resolve problems and have excellent communication skills, telephone customer service, and interpersonal skills

Must be able to multi‐task and maintain a positive attitude

Preferred

Operator / Telecommunications experience

Company

CHI

Glassdoor3.5

Catholic Health Initiatives, a nonprofit, faith-based health system formed in 1996 through the consolidation of four Catholic health systems, expresses its mission each day by creating and nurturing healthy communities in the hundreds of sites across the nation where we provide care.

Founded in 1996