Air Centers of Florida · 1 month ago
Service Operations Specialist- Air Compressor Division
Jacksonville, FL
Full-time
Onsite
Entry Level
1+ years expAir Centers of Florida is focused on providing support to service technicians in the Air Compressor Division. The Service Operations Specialist coordinates and monitors field service activities to ensure effective service delivery while maintaining customer satisfaction and managing service-related operations.
Manufacturing
Responsibilities
Schedule service technicians daily in an efficient manner
Ensure the customer's needs are appropriately met by opening work orders and communicating with necessary team members to make sure they are fulfilled in a timely manner
Ensure all service technicians have what they need to perform their jobs according to schedule by working closely with the parts department to make sure all parts are on hand for service jobs
Greet and assist service visitors in a professional, friendly manner
Manage various reports for accuracy
Daily management of the WIP (Work in Progress) report
Invoice completed work orders according to designations established by the department manager
Manage the PM accounts to ensure parts lists are accurate
Track open work orders, parts status follow-up, and work order scheduling
Manage the PM accounts to ensure the parts are ordered for upcoming month at least two weeks prior to the next month
Ensure package care customers are serviced and invoiced properly and on time
Prepare service quotations
May be asked to conduct customer follow-up on how service was performed
Assist, as needed, with inputting and closing warranty claims on web portal, maintaining office equipment in ready for use status (refill paper tray, toner, schedule preventative maintenance/repairs as needed)
Additional duties as assigned
Qualification
Required
Must be able to work in a fast-paced, customer-centric environment
Working knowledge of basic accounting principles relating to invoices
Working knowledge of Microsoft Office applications such as Excel, Word, Outlook and Internet Explorer as well as the ability to learn the Company's business information system
Must be able to maintain and protect the confidentiality of all Company proprietary information and trade secrets
Ability to work independently on assigned tasks as well as accept direction from Management
Must be able to complete high volumes of work with accuracy and efficiently
Excellent communication and interpersonal skills
Ability to apply teamwork principles when working with Company personnel
Work environment requires exposure to computer screen, typing/mouse usage, climbing, and extended periods of sedentary work
Ability to lift materials up to 10 pounds
High school diploma or equivalent (GED) and 1 year of related work experience or training, or an equivalent combination of education and experience
Company
Air Centers of Florida
ACF Inc. has a long history of exceeding our customer’s expectations with exceptional products and services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Andrew Young
Principal CEO
Company data provided by crunchbase