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First Tech Federal Credit Union · 22 hours ago

Assistant Branch Manager (RidgePointe Experience Center) (Full Time On-Site)

Bellevue, WA

Full-time

Onsite

Entry, Mid Level

$72K/yr - $85K/yr

1+ years exp

First Tech Federal Credit Union is seeking an Assistant Manager for their Experience Center. The role involves overseeing daily operations, leading a team of Financial Solutions Representatives, and ensuring high levels of member service while managing operational tasks and risks.

BankingFinance

No H1B

Responsibilities

Handle and oversee the daily operations of the XC (including cash and vault balancing, negotiable items, audits)

Partner with Manager in leading a team of high-performing and engaged employees through effective people leadership practices including regular communication of performance expectations and feedback to employees to maintain high team performance; provide coaching and corrective action as required; actively support employee professional growth and development

Maintain and enforce systems, policies, procedures and productivity standards

Partner with Manager in effectively using KPIs and reports to analyze and determine necessary actions to identify gaps in the business and take action to resolve

Ensure member service projects (change initiatives) meet objectives on time and on budget

Partner with other business units to resolve member issues or grow member relationships; actively participate in cross-functional meetings

Research, resolve and communicate operational issues and potential problems to leader and/or other business units

Identify, manage and mitigate risk within XC (including identify theft, overdrafts, etc)

Manage vendor relationships to support operational excellence and member service levels

Qualification

People managementFinancial services experienceData analysisCRM softwareMicrosoft Office SuiteBusiness communicationCoaching skillsTime management

Required

Minimum one year experience in retail financial services with a proven successful track record in deepening and acquiring member relationships

Minimum 6 months' experience leading people or teams

Proven people management and development skills, adept at providing frequent and valuable performance feedback to develop and build employees to achieve department goals

Ability to use data and analytic information to gain insights and drive strategic direction

Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines

Strong business communication skills; able to write/speak clearly and professionally for a variety of audiences

Working knowledge of Microsoft Office Suite

Preferred

Bachelor's degree is preferred

Familiarity with CRM software is preferred

Benefits

Traditional medical, dental, and vision coverage

401K matching up to 5% per pay period

Accrue up to 17 days of Paid Time Off your first year of employment

11 paid federal holidays

Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)