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Compass Family Services · 9 hours ago

Assistant Program Director, Compass Housing Location Services

San Francisco, CA

Full-time

Onsite

Mid, Senior Level

$70K/yr - $80K/yr

3+ years exp

Compass Family Services is a nonprofit dedicated to addressing homelessness in San Francisco. The Assistant Program Director will supervise staff, oversee programs, and support the Program Director in managing the Housing Location Services team to help families find safe and affordable housing.

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Responsibilities

Directly supervise a team of Housing Coordinators and Housing Locators responsible for assessing families for services, hosting drop-in sessions and workshops, and helping families search and apply for housing in the private rental market

Onboard and train new Housing Coordinators and Housing Locators

Conduct weekly supervision meetings with Housing Coordinators and Housing Locators to review progress, provide support and direction, resolve challenges, and ensure high quality job performance

Support the professional development of Housing Coordinators and Housing Locators with training, professional development planning, and annual performance reviews

Assign new clients, manage caseloads, and strategize with Housing Coordinators and Housing Locators around challenging situations

Oversee the schedules of Housing Coordinators and Housing Locators, including time in the community and on remote day

Support Housing Coordinators in designing workshops and developing assessment materials

Ensure all leased units meets program requirements by reviewing each unit identified by Housing Locators and approving only eligible units for lease-up

Ensure each family leases up within the required housing search timeline

Manage shallow subsidy disbursements for housed clients

Ensure excellent data quality standards and record keeping. Conduct regular file audits to ensure client files and data stay up to date

Approve and facilitate check requests from Housing Locators to ensure landlords are paid for lease-up costs in a timely manner

Develop relationships with local landlords, funders and other key stakeholders

Collaborate with the Program Director on staff hiring and training

Function as acting director in the Program Director’s absence

Other responsibilities as assigned by the Program Director

Qualification

Case management experienceCrisis support skillsDiversityEquityInclusionMicrosoft Suite proficiencyFluency in SpanishSupervisory skillsAttention to detailCollaboration skills

Required

at least three years of direct experience as a case manager or counselor working with people who have experienced homelessness and/or other significant trauma

valid CA driver's license and ability to be approved as a Zipcar driver

Strong attention to detail

Ability to provide support in a crisis, and to de-escalate potentially volatile situations

Deep commitment to and demonstrated success discussing, integrating, and promoting diversity, equity, inclusion and belonging throughout a complex and dynamic organization

Strong computer skills with proficiency in Microsoft Suite of Programs (Outlook, Word, Excel, Power Point, etc.)

Preferred

Fluency in Spanish desired, but not required

Benefits

Paid time off: 4 weeks of vacation your first year, increasing to 5 in your second. Also paid holidays, sick time, family leave.

Insurance: health, dental and vision insurance are fully covered by Compass for employees and dependent children. We also provide long term disability and life insurance.

Retirement: after one year of work, Compass contributes an amount equal to 5% of your salary into a retirement account; this vests during years 2-6.