Apply on Employer Site

Woodforest National Bank · 1 month ago

Technology Operations Analyst I

Texas-The Woodlands

Full-time

Hybrid

Entry Level

2+ years exp

Woodforest National Bank is a diverse and inclusive team within a nationally recognized award-winning bank. The Technology Operations Analyst I is responsible for monitoring and maintaining the Bank’s systems, servers, and applications, while assisting with data processing, analysis, and reporting as assigned.

Banking

Responsibilities

Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams

Recognize, identify, and prioritize incidents in accordance with customer business requirements, organizational policies, and operational impact

Monitor a wide variety of information and network systems that include, but not limited to servers, storage, backup, operating systems, and core applications

Document all actions in accordance with standard company policies and procedures

Notify customers and third-party service providers of issues, outages, and remediation status

Qualification

Technical troubleshootingMicrosoft OfficeWindows operating systemsSQLVMWareAnalytical skillsCustomer serviceTechnical writing

Required

2+ years' experience in application, server, or network support role required

Strong technical and troubleshooting skills with broad knowledge of Microsoft Office, Windows operating systems, networking, server administration, basic scripting and programming (SQL), FTP and VMWare

Strong attention to detail, analytical skills, and concern for data accuracy

Proven ability to prioritize workload and multitask in a high-pressure environment

Exceptional verbal communication and technical writing skills with an ability to effectively interact with and convey information to people who possess varying levels of understanding on applicable topics

Excellent customer service and problem-solving skills with the ability to work independently while supporting a team environment

Flexibility to work non-traditional shifts such as evenings, weekends and holidays as needed