This job has closed.

NMS · 1 month ago

Hotel Front Desk Clerk, FT & PT - Qavartarvik Customer Lodge ($18.89 - $28.32/HR & Benefits - Bethel, AK)

Bethel

Full-time, Part-time

Onsite

New Grad, Entry Level

NMS is seeking a Hotel Front Desk Clerk for the Qavartarvik Customer Lodge in Bethel, AK. This role is responsible for providing high-quality customer service at the front desk, handling guest registrations, and managing administrative duties to ensure a smooth operation.

ConsumerFacility ManagementSecurity

Responsibilities

Provide the highest quality of service to the customer at all times and maintain the hotel's high standard of service and hospitality, ensuring the front desk is always attended

Greet and register guests and provide room assignments accommodating special requests whenever possible. Assist guests with luggage and/or other personal items

Handle checkouts efficiently and in a friendly and professional manner

Communicate with previous shift, organize shift and review remaining reservations that are to arrive

Verify that all updated contingency reports have been run

Ensure credit card draft capture is in balance

Print registration cards for next day arrivals

Verify GTD no shows and complete walked guest report

Ensure that all wake up calls are handled promptly and properly

Complete a 'person in charge' security report identifying any unusual events and conduct ongoing verification of hotel security

Post room charges and collect payment following all cash handling procedures as required

Balance accounts to zero, including all rebates, paid outs and other misc. charges

Balance all rebates, paid outs, and misc. charges

Inform management of any discrepancies

Complete, print and leave all required reports at the assigned areas for designated managers

Assist with guest complaints, and general services and situations that require immediate attention

Keep front desk clean and stocked with necessary inventory

Supports the hospitality programs

Wear proper uniform at all times as specified in associate handbook

Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the associate handbook

Other duties that are pertinent to the department or unit’s success may also be assigned

Qualification

Customer serviceCash handlingAdministrative dutiesComputer systemsFluent in English

Required

High school diploma or GED equivalent

Familiar with computer systems and cash handling

Documented work experience performing administrative/clerical duties in a business environment

Contract requires candidate to get a flu shot pre-hire and annually thereafter

Must be fluent in speaking, reading, and writing English

Preferred

A valid Driver's License and an acceptable driving record for the past three (3) years to be eligible under NMS' vehicle insurance policy (may be required at other locations)