Würth Industry USA · 1 day ago
Program Service Representative
Pella, IA
Full-time
Onsite
Entry Level
$22/hr - $22/hr
2+ years expWürth Industry USA is seeking a Program Service Representative to manage onsite and remote CPS Program operations. The role involves maintaining inventory levels, providing excellent customer service, and driving program growth while adhering to safety standards.
Wholesale
Responsibilities
Accurately stock product for multiple customer programs by filling or swapping product bins in customer locations, ensuring optimal inventory levels
Transport product to customers as necessary
Drive program growth through setup of new customer programs, expansion of existing customer programs, and forwarding expansion opportunities to appropriate organizational departments
Monitor and maintain optimal inventory levels by using VMI platforms and appropriate equipment to place orders when necessary. Review open orders
Maintain expert knowledge of program systems and operations
Maintain equipment, a clean and organized workspace, and professional customer relationship interaction standards, including appearance
Actively communicate with internal and external stakeholders. Resolve any issues that may impact customer programs or service levels. Identify opportunities to improve productivity, customer programs, and communication
Comply with all organizational policies and procedures, including internal and customer safety standards
All other duties as assigned
Qualification
Required
High school diploma/GED required
1-2 years of material handling or warehouse experience
Minimum of 2 years' experience in customer management
The employee is regularly required to lift 30 to 60 pounds
This position requires a person to be on their feet for up to 8 hours a day to perform duties
Work is performed in customer's facilities and will have a wide range of work conditions, including summer and winter driving conditions
Basic computer knowledge including Microsoft Office
Ability to communicate effectively with both verbal and written communications with all departments within an organization
Ability to solve practical problems
Ability to establish, build and maintain positive relationships with customers, respond promptly to customer needs, solicit customer feedback, and manage difficult customer situations
Benefits
Maternity/Paternal leave after 1 year of service
Tuition Reimbursement eligible after 1 year of service
Health benefits and programs - medical, vision, dental, life insurance and more
401(k)
Short term disability
Long term disability
Paid Time Off, accrued per pay period, additional day earned per year of service
10 paid holidays
Company
Würth Industry USA
Our industry-leading inventory management technology and a worldwide team of experts ensure that you receive your industrial and construction components at the right place, at the right time, and at the right price, every time with: • Data-driven and customized inventory management solutions • End-to-end program support to optimize supply and reduce costs • Global network stability and buying power combined with local partnership We provide you with maximum efficiency, control, and transparency.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bastian R.
Chief Information Officer
Brett Godwin, MBA
Sr. Human Resources Business Partner
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