Libra Solutions ยท 1 month ago
Case Manager Team Lead
Denver, Colorado, United States
Full-time
Onsite
Senior LevelLibra Solutions is a company that helps overcome the burdens created by slow-moving legal processes, aiming to improve outcomes for plaintiffs and accelerate settlements for attorneys. They are seeking an experienced Case Manager Team Lead to manage a team of case coordinators while maintaining a dedicated caseload, ensuring effective training and development of team members.
FinanceFinancial ServicesLendingSoftware
Responsibilities
Manage an active caseload of up to 50 cases
Thorough understanding of medical terminology and most commonly requested procedures relating to orthopedic and soft-tissue injuries
Ability to quickly assess and make independent decisions on majority of incoming requests
Maintain workflow through prioritization and delegation of tasks
Meeting or exceeding expectations in all facets of the job including customer service, timely responses and overall job functions
Help build and foster long term relationships with referral sources
Ensure coverage of all team member duties and manage the daily, weekly, monthly, quarterly tasks as assigned inclusive of vacation and sick leave for members
Directly manage team and oversee their respective cases
Assist Servicing Department with inactive case collections and follow up with difficult firms
Coordinate training for new team members as needed
Meet weekly with all Team Members and Director of Total Access
Mentor Case Coordinators
Set case limits and underwrite procedures
Participate in Jr. Risk Committee Meetings as needed, either as permanent member or backup
Performs audits of cases when reviewing
Manage a team consisting of up to six direct reports
Qualification
Required
Thorough understanding of the personal injury case coordination role and life cycle of a case
Passionate and effective at training and developing team members with a growth mindset
Manage an active caseload of up to 50 cases
Thorough understanding of medical terminology and most commonly requested procedures relating to orthopedic and soft-tissue injuries
Ability to quickly assess and make independent decisions on majority of incoming requests
Maintain workflow through prioritization and delegation of tasks
Meeting or exceeding expectations in all facets of the job including customer service, timely responses and overall job functions
Help build and foster long term relationships with referral sources
Ensure coverage of all team member duties and manage the daily, weekly, monthly, quarterly tasks as assigned inclusive of vacation and sick leave for members
Directly manage team and oversee their respective cases
Assist Servicing Department with inactive case collections and follow up with difficult firms
Coordinate training for new team members as needed
Meet weekly with all Team Members and Director of Total Access
Mentor Case Coordinators
Set case limits and underwrite procedures
Participate in Jr. Risk Committee Meetings as needed, either as permanent member or backup
Performs audits of cases when reviewing
Manage a team consisting of up to six direct reports
Company
Libra Solutions
Libra Solutions is a financial services company that offers software, funding, and lending solutions.
Founded in 2002
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Matthew Milim
Chief Executive Officer
Janice Hammer
Executive Assistant to the CEO/Office Manager
Company data provided by crunchbase