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Paul Hastings · 1 day ago

IT Analyst

New York, United States

Full-time

Onsite

Mid Level

$80K/yr - $102K/yr

3+ years exp

Paul Hastings is a leading international law firm that provides innovative legal solutions to many of the world's top financial institutions and Fortune Global 500 companies. They are seeking an IT Analyst to provide technology solutions and support to customers, facilitate meeting technology events, and participate in IT projects and initiatives.

AdviceConsultingLegal

H1B Sponsor Likely

Responsibilities

Serve as an effective technical resource to customers who contact them directly for timely assistance and high-quality solutions and support, as well as for escalations requiring software and hardware requests; Promote new technologies

Facilitate and support meeting technology events and tools including video conferences, presentations, client meetings and special events

Collaborate with Firm-wide departments to ensure proper and accurate scheduling and execution of meetings and events

Answer incoming first level support calls/emails as well as provide on-site support to firm end users at the local office

Install and maintain computer software standards in accordance with departmental requirements and procedures

Work across IT teams to achieve timely escalation and closure of software and hardware issues

Maintain the operational availability of office computers and printers

Maintain asset management system to ensure the accuracy and currency of Firm assets

Use Firm call tracking technology, in conjunction with departmental best practices, to create, update, escalate, and close tickets recording the life-cycle of a services request

Practice call ownership by acting as a liaison with Firm-side IT groups and customer keeping them apprised of service request status until request is resolved to customer’s satisfaction

Participate in IT initiatives, projects, and deployments; promotes effective training and user acceptance of Firm software

Support mobile device technologies; Promote and support remote access tools and best practices

Facilitate the handling of planned service events such as monthly network maintenance, or unplanned network disruptions/critical outages requiring effective coordination and reporting to responsible IT groups (Network Operations, Telecom, etc.)

Foster data security policies and best practices; adhere to Information Security regulations and guidelines to ensure proper handling and security of Firm data

Works beyond scheduled hours as necessary for planned and unplanned work and support; light travel may be required; and

Impeccable work ethic is a must (Punctual, Reliable Attendance and Self- motivated)

Qualification

Microsoft Operating SystemsService NowNetworking technologiesRemote access technologiesDocument Management SystemsCustomer service principlesData security applicationsProject managementMicrosoft Office SuiteMS TeamsMobile technologiesInter/Intra/Extranet technologies

Required

At least 3 years of experience providing direct support to customers in the areas of business solutions, software, hardware and networking technologies

At least 3 years of experience in LAN, WAN and network systems support and management

At least 3 years of experience configuring, installing and maintaining client PC operating systems and related devices

Preferred

Associate's degree

Bachelor's degree

At least 3 years of professional services or law firm experience

Benefits

Medical, Dental, Vision, Life/AD&D, Long Term Care, and Short- and Long-Term Disability

Flexible Spending Accounts and Health Savings Account

Healthcare Concierge and Advocacy

Lifestyle Spending Account

Voluntary 401(k) Plan and Profit Sharing

10 Paid Holidays per year and a generous PTO Program

Family Support including Paid Parental Leave, Fertility Benefits, Breast Milk Shipping, Back-up Child Care, Elder Care, and Tutoring

Wellbeing programs (Employee Assistance Program, Relationship Support, Mental Health, Menopause and Midlife Health and Well-Being Events)

Retirement Plan Consulting

Anniversary Bonus Program

Professional Development Programs

Transportation and Commuter Benefits

International Travel Insurance

Critical Illness, Hospital Indemnity and Accident Insurance

Auto/Home/Pet Insurance

Prepaid Legal Insurance

Employee Discounts

And More!

Company

Paul Hastings

Glassdoor3.5

Paul Hastings is an international law firm that provides legal solutions to many financial institutions and Fortune 500 companies.

Founded in 1951

Los Angeles, California, USA

1001-5000 employees

http://www.paulhastings.com/

H1B Sponsorship

Paul Hastings has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (14)

2024 (16)

2023 (11)

2022 (14)

2021 (10)

2020 (13)