HockeyStack · 1 week ago
Director of Data Success and Support
San Francisco, CA
Full-time
Onsite
Director/Executive
$140K/yr - $200K/yr
7+ years expHockeyStack is an Applied AI company focused on automating sales, marketing, and customer success for B2B companies. The Director of Data Success & Support will lead a team of analysts to ensure customers gain maximum insights from HockeyStack while overseeing global support operations.
AnalyticsBusiness IntelligenceData VisualizationSaaSSoftware
Responsibilities
Lead and mentor the Data Success team of high-caliber analysts to deliver actionable insights and guide customers on leveraging HockeyStack
Oversee customer support operations, ensuring timely, accurate, and proactive responses to customer needs
Define, monitor, and optimize support KPIs (response time, resolution time, CSAT, proactive engagement)
Build scalable processes that balance high-quality analysis with efficiency, enabling the team to support a rapidly growing customer base
Partner with Product and Engineering to surface customer insights and shape platform evolution
Develop playbooks, frameworks, and best practices for Data Analysts to scale consistency and impact
Act as an escalation point for complex data success and support challenges
Champion first principles problem-solving and inspire critical, strategic thinking across your team
Qualification
Required
7+ years of experience leading Data Analysts or related functions, including 3+ years in team leadership
Proven background as a Data Analyst with the ability to guide others—even without SQL/Python—using a no-code data platform mindset
Experience managing and scaling data or customer support teams
Strong leadership and coaching skills with a track record of developing high-performing teams
Excellent problem-solving ability grounded in first principles thinking
Exceptional cross-functional collaboration with Customer Success, Product, and Engineering
Deep customer empathy and relentless drive to improve the customer experience
Preferred
Ownership-first mindset — you take initiative, move fast, and figure things out
Thrive in early-stage, high-urgency environments where speed and impact matter
Curious, self-aware, and feedback-driven — you bring energy, not ego
See this role as a defining chapter — not a stepping stone or side quest
Company
HockeyStack
HockeyStack is the command center for B2B revenue teams that provides modern attribution, unified buyer journeys, and account insights.
51-200 employees
H1B Sponsorship
HockeyStack has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
Funding
Current Stage
Growth StageTotal Funding
$29.2MKey Investors
Bessemer Venture PartnersGeneral CatalystY Combinator
2025-01-28Series A· $26M
2023-11-15Seed· $2.7M
2023-05-03Seed· $0.5M
Leadership Team
Buğra Gündüz
Co-Founder & CEO
Arda Bulut
Co-Founder and CTO
Recent News
2025-02-10
Company data provided by crunchbase