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Toshiba Global Commerce Solutions · 10 hours ago

Associate Field Service Technician

Denver, CO

Full-time

Onsite

Entry Level

$25/hr - $25/hr

2+ years exp

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company providing retail store solutions. The Associate Field Service Technician is responsible for maintaining retail store technologies and computer systems, ensuring customer satisfaction through effective service and support in various retail environments.

HardwareInformation ServicesInformation TechnologyPoint of SaleSoftware

No H1B

Responsibilities

Operates in assigned territory and performs basic repairs and services on products, including problem determination utilizing well established, standard maintenance packages, diagnostics, reference documentation, system tools and service aids in identifying routine problems. Is also capable of performing a basic level of diagnostics and repair but may require occasional assistance from more experienced SRs to carry out difficult product repair activities. Uses established procedures and/or instructions for repetitive and/or routine work, works on tasks individually or as a part of a team

May travel within assigned territory or nationally to customer locations to perform installations, relocation, discontinuance, product level engineering and configuration changes, upgrades and/or modifications to retail POS equipment

Effectively communicates with customers, management, peers, and team members on a timely basis regarding status of work, potential problems, customer/store management satisfaction, and to seek advice and assistance. Builds positive customer relationships with product end-user and customer project and/or store management

Effectively manages the situation and completes the service event in a high quality and timely manner to meet customer commitments and minimize disruptions to the customer's operations

With assistance, plans, prioritizes, and schedules work to meet or exceed customer Service Level objectives. Arrange all travel plans in a timely cost-effective manner using company approved business tools and ability to respond to schedule changes with minimal notice. Flexibility to work varying shifts including overtime and weekends as necessary

Ensure installation activities are accurately documented in accordance with TOSHIBA standards and practices using automated systems and/or established reports. This includes but is not limited to air travel, call, mileage, timecards, and expense reports

Effectively maintain and manage trunk stock to support all customers

Perform other related duties as assigned

Qualification

Electronics knowledgeMechanical aptitudeCustomer service skillsBasic hand toolsProblem solving skillsWritten communicationOral communicationOrganizational skillsSelf-motivatedWork ethic

Required

High School Diploma with 2+ years' experience in an Electronics field

Must be able to travel 100% of the time, domestic and/or air travel, may be assigned to a specific local territory, but air travel may be necessary for installations or other service delivery projects outside assigned geography

Possesses basic knowledge of personal computer technology, network infrastructure, flat panel TVs & monitors, cash registers / point-of-sale equipment, and associated retail devices to include scanners, handheld devices, kiosks, printers & other related and similar retail, and SMB product technologies

The position requires a mechanical aptitude with competency in electricity & electronics, and the ability to properly use test equipment, basic hand tools, electronic testing equipment and electric meters

Must possess the ability to follow written or spoken directions and to provide information in a clear and concise manner

Good Customer Service skills are essential. Ability to multitask, prioritize assignments and work independently

Must have good written and oral communication skills including tact and diplomacy when facing customers

The individual must be able to recognize and understand the functional and operational use of IT signal and power cables as well as low voltage wiring systems and to perform diagnosis and repair thereof

Self-motivated and strong work ethic

Display high ethics and character relative to the position

Maintain a professional demeanor, dress, and behavior

Problem solving and Organizational skills

Ability to work long hours as project needs dictate in a physically demanding environment

Ability to work varying shifts including overtime and weekends as necessary