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Seneca Holdings · 1 month ago

Customer Service and Visitor Support Specialist

Silver Spring, MD

Full-time

Onsite

Entry Level

$20/hr - $23.92/hr

1+ years exp

Seneca Federal Health, LLC (SFH) provides solutions to federal health agencies, and they are seeking a Customer Service and Visitor Support Specialist to support the Defense Health Agency at the National Museum of Health and Medicine. This role involves providing assistance and information to museum visitors while maintaining a clean and organized workspace.

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Responsibilities

Responsible for opening and closing the museum, staffing the reception desk, providing customer service to visitors. Monitoring museum appearance and supporting other museum departments as requested

Monitoring the Museum appearance and helps to maintain a clean, organized and safe workplace, ensuring the use of required PPE at all times adhering to laws, regulations, and policy governing accountability and proper use of government equipment and resources

Solicits information from visitors about their awareness of the museum; records information on the daily tally sheet, and encourage visitors to leave feedback in the (digital) guest book

Provides, in a friendly manner, accurate information about the Museum to visitors

Outlines Museum activities and provides orientation and directional information about the galleries

Initiates film and other visitor activated services including setting up program spaces as needed

Answers the NMHM’s central telephone lines promptly, answers inquiries courteously, and directs callers to appropriate staff offices and individuals as needed

Informs visitors with children of age-appropriate activities within Museum

Provides a basic introduction to the museum, exhibits, and collections

Directs inquiries to appropriate staff or volunteers

Provides basic first aid and emergency response to visitors and staff to include an AED, if trained

Provides tour program/special event support

Provides subject matter expertise to all areas of museum mission, when requested

Attends virtual and in-person training and professional development, as directed by supervisor

Prepares demonstrations and docent materials in advance of planned/scheduled guided tours

Provide impromptu, guided demonstrations of approved materials

Assists docents and staff as needed in their efforts to conduct educational activities within the galleries and auditorium

Sets up program spaces with chairs, tables, and other materials, as requested

Fills in as desk monitors and entry control at bldg. 178 main entrance or at multipurpose room entrance, as requested

Performs light cleaning of exhibit cases and other exhibit display elements and high-touch surfaces; informs requisite offices of other cleaning requirements

Visually inspects ALL objects on display twice a day and reports anomalies in writing via email to their supervisor

Monitors visitor experience by performing bi-hourly rounds, troubleshooting computers/interactives, and handling minor problems on gallery floor

Complies with appropriate physical security measures for the museum and its visitors

Attends regular meetings, or attends other meetings as needed or directed, and performs other tasks as assigned

Individuals will work on weekends and holidays, as well as morning and evening events (Subject to overtime requirements)

Qualification

Customer serviceOral communicationWritten communicationVisitor support experienceAudio/visual technologyLight facility maintenanceTeam collaborationProblem-solving

Required

One year of experience in visitor and customer support

Knowledge of computers/word processing programs, demonstrably excellent customer service skills, and excellent, demonstrable oral and written communication skills

Must be able to work weekends, evenings, and holidays and support light facility maintenance

Preferred

Bachelor's degree in History, Museum Studies, Education or related field

Museum experience preferred

Knowledge of the operation of basic audio/visual technologies, such as public address systems, projectors and projection screens, TV monitors and playback devices