Saddle Creek Logistics Services · 6 hours ago
Fulfillment Operations Director
Walton, KY
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expSaddle Creek Logistics Services is a family-oriented company that promotes a diverse and respectful teamwork environment. The Director of Fulfillment Operations will lead and oversee fulfillment operations, ensuring efficient processes while maintaining high employee morale and compliance with company policies.
Supply Chain Management
Hiring Manager
Samantha Bailey
Responsibilities
Provides leadership and direction for fulfillment operations
Develop and manages through a budget process
Using a collaborative approach, continually evaluate, measure, and refine processes to improve service, quality, and efficiency
Improve customer satisfaction through solid relationships, service levels, and quality
Incorporate LEAN practices and methodologies within the facility
Improve employee satisfaction through improved working conditions, continued proactive communication, and prompt reaction to concerns
Provide strategic leadership and guidance to develop, coach, and mentor support staff
Provides timely and accurate monthly reporting, ensures proper billing
Work closely with sales in support of new customer solutions, pricing, facility tours, and customer presentations
Identify new business opportunities and implement new solutions within the existing customer base
Manage value-added services, including call center, reverse logistics and kitting and assembly
Manage relationships with vendors and corporate functional teams to ensure business objectives are achieved within company policy
Ensure company procedure, policies, and culture are executed and practiced effectively
Ensures company compliance with all relevant regulatory requirements
Maintain strong safety and facility cleanliness programs in compliance with all OSHA and company requirements
Learn and maintain a strong understanding of systems including WMS, CRM, CMS, TMS, Billing
Lead and support the implementation of new and upgraded systems, as required
Qualification
Required
Bachelor's Degree required - preferably in Supply Chain Management, Business, Logistics, or related field
3-5+ years of operations experience in a multi-channel order fulfillment business environment
10+ years of overall experience in the distribution/logistics industry
5+ years of management experience
Must have working knowledge and experience with Warehouse Management Systems (WMS), Order Management Systems (OMS), Customer Relationship Management (CRM), and parcel management systems
Ability to be comfortable with strategy and forecast with senior-level executives at client companies
Ability to think critically and creatively to meet and exceed client demands
Displays excellent team leadership
Solid understanding of business financial management (budgets, profit, and loss, forecasting/planning)
Must be proficient with Microsoft Office, including Word, Excel, and PowerPoint
Strong analytical skills
Ability to write reports, business correspondence, and procedure manuals
Ability to perform complex business analysis and decision-making
Ability to think critically about existing processes and technology solutions
Ability to effectively present information and respond to questions from groups of managers, clients, and the public
Ability to read, analyze and interpret policies and contracts
Benefits
Benefits package including medical, dental, vision, HSA, and medical reimbursement
Annual bonus eligibility
401(k) match
Vacation and holiday pay
Employee assistance and identity theft protection
Career development and opportunity for internal promotions
Tuition reimbursement for further education
Company paid life insurance and short term disability
Company
Saddle Creek Logistics Services
Saddle Creek is an omnichannel supply chain solutions company.
5001-10000 employees
H1B Sponsorship
Saddle Creek Logistics Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Mark Cabrera
Chief Executive Officer
E
Eric Newman
Chief Financial Officer
Recent News
2025-06-11
Company data provided by crunchbase