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Amazon Web Services (AWS) · 1 week ago

Work Based Learning Program Data Center Operations Technician

New Albany, OH

Full-time

Onsite

New Grad

$42K/yr - $94K/yr

Amazon Web Services (AWS) is seeking Data Center Technicians as part of our Work Based Learning Program (WBLP). This trainee position involves participating in a 12-month work and training program focused on data center operations, where you will be responsible for server installations, troubleshooting, and maintaining service availability.

Agentic AIConsultingDevOpsInformation TechnologySoftwareWeb Development

No H1B

U.S. Citizen Only

Responsibilities

Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required

Serving as a contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors

Performing on-call duties and participating in scheduled maintenance and change management activities

Contributing to documentation and process improvement initiatives based on your analysis of operational issues

Successfully completing the 12-month Work Based Learning Program training curriculum, including all required safety certifications, technical competencies, and performance milestones

Qualification

Computer hardware knowledgeOperating systems knowledgeMicrosoft Office proficiencyTicketing system managementSafety awarenessProblem-solvingTeam collaboration

Required

High school or equivalent diploma

Are 18 years of age or older

Willingness to participate in shift rotations to support 24/7 data center operations

Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds

Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed

Working in cramped and/or elevated and/or noisy environments

Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day

Ascending and descending ladders, stairs, and gangways safely and without limitation

Tolerance for working in non-climate-controlled environments with temperature fluctuations

Serving as a contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors

Performing on-call duties and participating in scheduled maintenance and change management activities

Contributing to documentation and process improvement initiatives based on your analysis of operational issues

Successfully completing the 12-month Work Based Learning Program training curriculum, including all required safety certifications, technical competencies, and performance milestones

Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution

Solve problems at their root and step back to understand the broader context

Maintain service level agreements through the implementation of proactive issue detection and reporting

You may be required to work shifts that will include days/nights/weekends/holidays

Traveling within the regional work area is required

You will be responsible for having a reliable personal vehicle and a valid driver's license to travel within the regional work area, as company transportation will not be provided

Preferred

Knowledge of computer hardware components and operating systems

Experience with Microsoft Office products and applications

Experience managing work and priorities through a ticketing system and coordination with Manager

STEM classes or vocational course curriculum education

Benefits

A full range of medical, financial, and/or other benefits

Company

Amazon Web Services (AWS)

Glassdoor3.8

Launched in 2006, Amazon Web Services (AWS) began exposing key infrastructure services to businesses in the form of web services -- now widely known as cloud computing.

Founded in 2002