Senior Client Success Manager jobs in United States
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Circadia Health · 3 weeks ago

Senior Client Success Manager

positionLos Angeles, CA
timeFull-time
remoteOnsite
senioritySenior Level
money$120K/yr - $180K/yr
date7+ years exp

Circadia Health is a growth-stage healthcare AI company focused on preventing avoidable hospitalizations and transforming senior-care operations. The Senior Client Success Manager will oversee client relationships, drive renewals and expansions, and ensure clients maximize the value of Circadia’s technology in their workflows.

Artificial Intelligence (AI)Medical DevicePredictive Analytics
Hiring Manager
Fares Siddiqui
linkedin

Responsibilities

Own client relationships across a defined regional portfolio of SNF partners, serving as the primary point of contact post-sales
Drive renewals, expansions, and upsells to achieve net revenue growth targets
Ensure client success and adoption by partnering with NP field teams and Support to resolve issues and surface insights that improve outcomes
Spearhead implementation to ensure the client is set up for success day one onwards
Conduct regular onsite visits to build relationships, assess engagement, and provide hands-on training or business reviews
Monitor account health and utilization data to proactively identify risk or opportunity
Collaborate cross-functionally with Product, Support, and Market Leads to shape client strategy and refine operational processes
Represent the voice of the customer in product roadmap discussions and champion innovation that improves patient care and workflow efficiency
Maintain CRM hygiene and contribute to forecasting and pipeline reviews tied to renewals and expansions

Qualification

Account managementClient successConsultative salesHealthcare experienceAnalytical skillsCommunication skillsCross-functional collaboration

Required

7+ years of experience in account management, client success, or enterprise relationship roles in healthcare, medtech, tech, or health SaaS
Proven track record managing multi-site healthcare clients or long-cycle B2B renewals
Confident and professional communicator who builds trust quickly at the executive and clinical levels
Strategic thinker with a consultative sales approach and strong analytical instincts
Comfortable traveling across the country (approximately 50%)
Excited by Circadia's mission to transform patient care through intelligent monitoring and automation

Company

Circadia Health

twittertwitter
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is an artificial intelligence company on a mission to prevent respiratory failure using contactless sensing and proprietary algorithms
dateFounded in 2016
location
London, England, GBR
people-size51-200 employees
web-link
https://circadia.health

Funding

Current Stage
Growth Stage
Total Funding
$0.41M
Key Investors
Village GlobalSOSV
2021-08-31Series A
2019-08-15Seed
2018-12-04Seed

Leadership Team

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Fares Siddiqui
CEO and Co-Founder
linkedin

Recent News

Google Patent
Systems, apparatus and methods for acquisition, storage, and analysis of health …
2025-02-09
newswire.com
Circadia C200 System Gets FDA 510(k) Clearance, Transforming Senior Care With Contactless Heart Rate, Respiratory Rate, Motion, and Bed Exit Monitoring
2024-11-14
TAPinto
Circadia Health Advances Technology in AristaCare at ...
2023-12-22
Company data provided by crunchbase