GoodLeap ยท 1 month ago
Assistant Collections Manager
United States
Full-time
Remote
Mid, Senior Level
$60K/yr - $75K/yr
5+ years expGoodLeap is a technology company providing innovative financing and software products for sustainable solutions. The Assistant Collections Manager will coach and develop collectors, ensuring high performance and a positive customer experience while monitoring compliance with policies and procedures.
Responsibilities
Monitor, train and develop collectors to maximize results while ensuring all policies and procedures are followed
Hold collectors accountable to performance expectations, productivity, attendance policy, and quality scores
Motivates collectors to achieve success and creates a team atmosphere
Audits collection activities to ensure maximum results and partners with leadership to recommend changes to enhance the strategies to help lower delinquency
Conducts weekly/monthly performance reviews with all direct reports
Manages workload (queues and dialer campaigns) to ensure daily/monthly targets are achieved
Qualification
Required
Minimum 5 years of experience in collections, financial services or relevant field
Minimum 3 years of experience in a consumer collection management role
Ability to lead or manage high performing front line representatives
Exceptional communication skills including verbal, written, one-on-one and team
Knowledge of collection industry regulations
Ability to collaborate across departments to resolve customer concerns
Strong leadership skills to motivate employees to achieve success
Excellent problem-solving skills
Goal oriented focusing on both short and long term visions
Understanding of good collection practices and procedures
Excellent project management skills and a positive attitude
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
Creative and analytical thinker with strong problem-solving skills
Must demonstrate exceptional verbal and written communication skills
Must demonstrate ability to communicate effectively at all levels of the organization
Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
Ability to motivate others to achieve maximum results
Ability to drive results with geographically dispersed team
Preferred
Advanced proficiency with computer functions with MS office suite strongly preferred
Company
GoodLeap
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more.
501-1000 employees
H1B Sponsorship
GoodLeap has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (13)
2023 (6)
2022 (7)
2021 (2)
Funding
Current Stage
Late StageLeadership Team
Hayes Barnard
Founder, Chairman and CEO
John Shrewsberry
Chief Financial Officer
Company data provided by crunchbase