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Penn Medicine Lancaster General Health · 1 month ago

Patient Care Host-Hostess

Lancaster, PA

Full-time

Onsite

Entry Level

1+ years exp

Penn Medicine Lancaster General Health is a leading academic medical center dedicated to providing high-quality patient care. The Patient Care Host Hostess is responsible for delivering personalized meal services to patients, ensuring their dietary needs are met, and maintaining high standards of customer service.

AssociationDiabetesHealth DiagnosticsHome Health CareHospitalMedicalNon ProfitOutpatient CareRehabilitationTherapeutics

Responsibilities

Provides personalized meal service to patients

Assists patients with meal selections, serving meals to patients, preparing food, monitoring patient intakes, clearing and cleaning patient dishware

Duties may include stocking pantries

Successful completion of a Patient Care Host Hostess training program

Assures that meal selections meet guidelines for modified diets per diet manual

Works directly with patients in selecting meals and communicates those selections to the production staff

Calculates, prepares, and serves between meal feedings and nutritional supplements and tube feedings as ordered

Maintains accurate written and oral communication with other patient care team members, and assists them as time allows and the need arises

This includes monitoring and recording patient intake and communicating this data to the dietician and or nursing staff as needed

May also include responsibility for completion of calorie counts

Obtains current diet list of patients from the hospital computer prior to each meal period and maintains accurate patient diet information according to department procedures

Assists in assembly of meals and serves the meal to the patient

Collects dishware following meal service, transports dishware to dish room and assists in clean up

Stocks patient and or provider pantries with supplies according to set standards and ensures proper labeling, dating and rotation of all stock

May produce cold foods such as salads and sandwiches as requested and may prepares all foods associated with them

Maintains exemplary customer service at all times to create quality outcomes

Communicates any problems, concerns, or potential issues to appropriate personnel in a timely manner

Assists in maintaining high level of sanitation in Food Services Department

Able to follow procedures for monitoring patient intakes and calorie counts, if assigned to do so

Records and maintains all assigned documents and forms according to department procedures and takes corrective action as needed

Performs other duties as assigned

Qualification

Customer service experienceFood service experienceComputer skillsAttention to detailCommunication skillsInterpersonal skills

Required

High school diploma or equivalent GED

One (1) year of experience working directly with customers

Six (6) months experience working with computers or computerized equipment

One (1) year of experience working directly with customers, clients or patients in institutional food service or health care

Ability to attend to more than one aspect of a situation simultaneously

Ability to learn new tasks quickly and effectively

Ability to understand and carry out detailed, involved instructions

Ability to continuously perform the same type of work for extended periods of time, according to set procedures, sequence or pace

Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations

Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure

Ability to exchange information with others clearly and concisely

Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others

Benefits

Prepaid tuition assistance programs

Company

Penn Medicine Lancaster General Health

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Penn Medicine Lancaster General Health, a member of the University of Pennsylvania Health System (Penn Medicine), is a more than 800-licensed bed, not-for-profit health system with a comprehensive network of care encompassing Lancaster General Hospital (LGH), Women & Babies Hospital, Lancaster Behavioral Health Hospital (in partnership with Universal Health Services), and the Lancaster Rehabilitation Hospital (in partnership with Kindred Healthcare).

Founded in 1893

Lancaster, Pennsylvania, USA

5001-10000 employees