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BetterHelp · 1 day ago

Senior Mixed-Methods User Researcher

Mountain View, CA

Full-time

Hybrid

Senior Level

$130K/yr - $180K/yr

5+ years exp

BetterHelp is the world’s largest online therapy service, committed to making mental health care accessible to everyone. As a Senior Mixed-Methods User Researcher, you will deepen the understanding of clients and therapists to drive evidence-based decisions across various teams, while establishing a research discipline that shapes strategy and informs design.

Health CareHealth DiagnosticsInternetMental HealthTherapeuticsWellness

Responsibilities

Build and scale a foundational research practice, including processes, standards, templates, and intake frameworks

Lead high-impact mixed-methods research across the product lifecycle, from discovery to post-launch

Translate qualitative and quantitative insights into clear, actionable recommendations for Product, Design, Marketing, and Data teams

Create and maintain a centralized research repository to consolidate and organize insights across the company

Partner closely with PMs, Designers, Engineers, and Marketers to validate concepts, guide roadmap decisions, and support brand and perception studies

Collaborate with the Data and Experimentation teams to define success metrics, interpret A/B test results, and align evidence across methods

Conduct ongoing longitudinal research to deepen understanding of client and therapist needs and expand persona and segmentation frameworks

Champion research adoption by delivering narrative-driven insights, leading workshops, and measuring the impact of research on product and marketing decisions

Qualification

User research experienceQualitative methodsQuantitative techniquesResearch operationsData fluencySynthesis skillsEthical standardsHuman-centered designRegulatory considerationsBackground in marketing researchCollaboration with data scienceScaling research practicesCommunicationPresentation skills

Required

5+ years of user research experience in consumer-facing digital products (preferably health tech, mental health, or wellness)

Proficiency in both qualitative methods (e.g., interviews, usability, diary studies, concept testing) and quantitative techniques (e.g., survey design, data analysis, statistical analysis techniques such as regression, ANOVA, and T-tests, with experience using tools like R, STATA, SPSS, or equivalent). Proven ability to plan, execute, and communicate complex research that influences strategy

Experience building or scaling research operations, documentation, or repositories

Excellent communication, synthesis, and presentation skills with experience influencing cross-functional partners

Familiarity with ethical research standards, human-centered design, and regulatory considerations in healthcare contexts

Background in both product and marketing research, with experience integrating qualitative and behavioral data

Strong data fluency and experience collaborating with data science or experimentation teams to interpret A/B test results

Proven ability to introduce and scale research practices within organizations where research is an emerging discipline