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PetSmart · 3 days ago

SRE Manager - eCommerce and MarTech

Phoenix, AZ

Contract

Hybrid

Senior Level, Lead/Staff

10+ years exp

PetSmart is at a key inflection point on its Digital journey, seeking an SRE Manager for eCommerce and MarTech to lead their Digital transformation efforts. The role involves maturing operations capabilities through software engineering principles, improving system availability, and managing a high-performing team.

E-CommercePetRetailRetail TechnologyTraining

No H1B

Responsibilities

Building, developing and retaining a high-performing team of software engineers, systems analysts, vendor partners and create an environment where they can thrive and succeed by providing technical guidance to draw out their best work

Ensuring quality in every deliverable, creative thinking, strong problem solving, and the ability to collaborate with other cross-functional teams, in a fast paced environment

Drive major incident management to restore order and run structured blameless RCAs to learn from these issues and raise the performance bar

Innovate and find opportunities and drive automation efforts across various platform and applications. Actively participate in architectural and functional design, implementation and troubleshooting sessions. Spearhead designing and implementing comprehensive monitoring for applications, integrations and anomalies, integrate systems into CI/CD pipelines and systems performance measurement

Act as the primary point of contact for eCommerece and MarTech Systems availability and reliability requirements

Collaborate with customer service teams to ensure seamless customer services, high customer satisfaction, and resolve issues quickly

Manage our managed service partner relationships, ensuring alignment with internal operational standards, enforcing SLA compliance, and executing strategic plans to transition capabilities in-house when appropriate

Hold vendors accountable for performance and service delivery, ensuring adherence to contractual obligations and the provision of high-quality, SLA-compliant support

Qualification

Site Reliability EngineeringDevOpsCloud ComputingMonitoring ToolsRelease ManagementTeam LeadershipProblem SolvingAnalytical SkillsCommunication SkillsMentoringCollaboration

Required

At least 10+ years of prior demonstrated experience in a Site Reliability Engineering, DevOps, or an Infrastructure-focused role

5+ years of experience leading and managing high performance SRE teams

Bachelor or Masters or equivalent experience in Computer Science or other related field

Proven track record in leading sophisticated SRE projects, enterprise services at a large scale

Strong analytical, troubleshooting and problem solving skills

Have deep technical knowledge on distributed systems and cloud computing, modern web services architectures, security platforms and can quickly understand and respond to peer teams' needs

Hands on experience with monitoring and data analysis tools (e.g., Prometheus, Splunk, Grafana, Cloudwatch)

Good fundamentals on Release Management & continuous Integration

Ability to communicate with large cross-functional teams about various engineering topics such as system architecture, detailed design, APIs, project schedules etc

Ability to make right trade-off choices when dealing with functional complexity, conflicting priorities and aggressive schedules

Represent the team and remove hurdles to enable each team member to operate at the highest level of efficiency and productivity

Ability to hire, mentor and manage the performance of a mid to large team

Ability to connect with senior executives and business stakeholders

A learning attitude to continuously improve self, team and the organisation

Ability to work under pressure and manage difficult situations in a fast-paced work environment

Benefits

Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!

On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals

"Top Dog" gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces

"Sit & Stay" Café serving fresh breakfast and lunch options, snacks, & more

"Lil Paws" NAEYC-accredited onsite childcare facility providing high-quality early education

Paid Volunteer Opportunities to spend time doing good for causes close to heart

Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more