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Foundation Finance Company LLC · 1 month ago

Dispute Analyst

Rothschild, WI

Full-time

Onsite

Entry Level

$22/hr - $23/hr

1+ years exp

Foundation Finance Company (FFC) is one of the fastest-growing consumer finance companies in the U.S. The Dispute Analyst will handle incoming dispute claims and first payment defaults, ensuring timely processing and compliance with regulations while supporting department goals and reducing losses.

CreditFinanceFinancial ServicesLending

Growth Opportunities

Responsibilities

Intake, perform analysis, and research to resolve dispute claims within required timeframes while ensuring compliance with applicable rules and regulations

Professionally communicate with clients, internal partners, other financial institutions, merchants, etc. via phone, email, fax, or letter during the dispute process

Use sound judgment in addition to all available resources to make well-informed decisions when approving or denying a dispute

Research the validity of the dispute and the reasons behind it to best determine root causes

Assist in contacting past due customers to obtain payment or resolve issues in compliance with company policies

Assist with review of suspicious or questionable claims as needed

Work customer dispute emails as delegated

Monitor disputed transactions to more quickly and clearly identify risks

Other duties as assigned by management

Qualification

Dispute resolutionAnalytical skillsCommunication skillsWord Processing softwareSpreadsheet softwareInternet softwareMulti-taskingAttention to detailTeam playerPositive attitude

Required

Associate degree in business, finance, communication, marketing or related field OR 1 years' experience in related field

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to write routine reports and correspondence

Ability to speak effectively before groups of customers or employees of organization

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions

Ability to deal with problems involving a few concrete variables in standardized situations

Knowledge of Word Processing software; Spreadsheet software and Internet software

Benefits

Medical/dental/vision benefits

401(k) with company match

A casual dress work environment

Company

Foundation Finance Company LLC

Foundation Finance Company (FFC) provides both prime and subprime installment financing for dealers and retailers in a variety of industries including home improvement, windows, roofing, siding, remodeling, HVAC, turf and water treatment.

Founded in 2012

Schofield, Wisconsin, USA

201-500 employees