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Enterprise · 21 hours ago

Seasonal Customer Service Representative -Warwick/West Warwick/Cranston, RI

Warwick, RI

Full-time

Onsite

New Grad, Entry Level

$19/hr - $19/hr

0+ years exp

Enterprise is a company that provides rental services, and they are seeking a Seasonal Customer Service Representative. The role involves facilitating the rental process, ensuring customer satisfaction, and providing assistance with vehicle rentals and returns.

AutomotiveEnterprise SoftwareInternet

Growth Opportunities

No H1B

Responsibilities

Meet and greet customers in a professional, friendly, and timely manner

Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment

Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors

Place outgoing calls for callback management, and miscellaneous calls as assigned

Assist to assess condition of rental upon return

Notify Management of any known customer problems

Notify Management of any known vehicle problems and any required vehicle maintenance

Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training