Apply on Employer Site

Broadcom · 1 month ago

Customer Engineering-VCF Networking-Engineer Level 4

USA-CA - Promontory D

Full-time

Onsite

Senior Level, Lead/Staff

$141K/yr - $226K/yr

12+ years exp

Broadcom's VMware Cloud Foundation (VCF) Division enables organizations to run critical applications in a secure manner. As a Level 4 engineer, you will troubleshoot and resolve customer issues, support engineering teams, and enhance customer engagement through technical expertise.

MobileSemiconductorWireless

No H1B

U.S. Citizen Only

Responsibilities

Resolving customer technical issues

Supporting the engineering development team and the support operation

Engaging regularly with the engineering team(s) to bring value to customers

Documenting interactions with customers or internal stakeholders regarding an issue

Partnering with Engineering, Field Teams, and technical experts to resolve issues

Updating and creating knowledge articles for global circulation based on the issues resolved

Providing formal root cause analysis on critical customer situations

Facilitating Proactive Service and Relationship Development through regular cadence calls with the customer

Representing VMware and providing technical expertise for multi-vendor troubleshooting

Assisting with troubleshooting during software updates and migrations

Qualification

NSXVSphereNetwork troubleshootingCloud technologiesBGPVxLANVPNsLinux solutionsScripting languagesCustomer serviceProblem-solvingCommunication skillsTeam collaboration

Required

12+ years of Industry working experience in Network troubleshooting and Support

Hold excellent communication skills and account management/customer engagement experience

Be fluent in spoken and written English language

Work independently to resolve Customer issues and support the management team in overall development of the team

Good experience with VMware products and strong understanding of cloud and virtualization technologies

Consistently documenting your interactions with customers or internal stakeholders regarding an issue, its scope and the steps taken to diagnose & resolve it

Advanced knowledge of NSX, vSphere ESXi and vCenter Server

Experience in handling NSX deployments and upgrades

Expert in troubleshooting NSX down scenarios and performance issues

Expert knowledge in L2 and L3 network troubleshooting

Advance knowledge of BGP, VxLAN, VPNs and Cloud base solutions

Expertise in Linux-enabled solutions, or other technologies for managing on premise or hosted hardware and software solutions

Expert in reviewing and investigating the log files to identify the root cause and resolution

Knowledge in any scripting languages such as Python / PowerShell etc

Troubleshoot, research, and resolve issues, using labs, logs bundles and knowledge base, peer to peer collaboration and other tools

Partner with Engineering, Field Teams, and technical experts to resolve issues

Updating and creating knowledge articles for global circulation based on the issues you have resolved

Provide formal root cause analysis on critical customer situations