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Environ Energy · 1 week ago

Client Energy Advisor

United States

Contract

Remote

Senior Level

5+ years exp

Environ Energy is a leading energy management firm that helps large commercial and industrial clients reduce carbon emissions and achieve sustainability. They are seeking an experienced Client Energy Advisor to manage client renewals, drive renewal conversations, and identify upselling opportunities while ensuring a seamless client experience.

ConsultingService Industry

Responsibilities

Own the contract renewal process for existing clients, ensuring timely and successful renewal of agreements. Manage all aspects of contract negotiation and review, aiming for high renewal rates

Develop and implement strategies to improve customer retention and minimize churn. Proactively engage clients ahead of contract end dates to discuss renewals and identify their ongoing needs

Cultivate and maintain strong relationships with clients, acting as a trusted advisor. Ensure consistent communication and follow-ups to address client needs and concerns throughout the contract lifecycle

Identify and pursue opportunities to upsell and cross-sell additional Environ Energy services, such as energy procurement, energy efficiency projects, and carbon tracking solutions

Work closely with internal teams, including account management, engineering, and customer support, to ensure that client expectations are met or exceeded. Collaborate on resolving any issues that could impact renewals

Gather feedback from clients regarding their experience with Environ Energy’s services and communicate that feedback to internal teams to improve service offerings. Identify areas for process improvement to enhance customer retention and satisfaction

Track and report on key renewal metrics, including renewal rates, contract values, and upsell/cross-sell performance. Provide insights and recommendations to senior leadership based on renewal performance data

Qualification

Client renewals managementContract negotiationEnergy managementSalesforceAnalytical mindsetInterpersonal skillsDetail-oriented

Required

Bachelor's degree in Business, Sales, Marketing, or a related field; relevant work experience may be considered in lieu of formal education

5+ years of experience in sales, account management, or business development, preferably within the energy, clean energy, renewable energy, or sustainability industry

Proven track record of successfully managing client renewals and negotiating contracts

Experience working with CRM systems and sales productivity tools, such as Salesforce or HubSpot

Strong negotiation and influencing skills with the ability to drive contract renewals and upsell opportunities

Excellent interpersonal and communication skills, with the ability to build trust and rapport with clients

Detail-oriented with the ability to manage multiple client renewals simultaneously

Analytical mindset with the ability to track, report, and optimize renewal performance metrics