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Spectrum · 1 week ago

Manager, Residential Market Development

Greensboro, NC

Full-time

Hybrid

Mid, Senior Level

5+ years exp

Spectrum is a leading provider of communication and entertainment products for residential and business customers. The Manager of Residential Market Development is responsible for leading a team to enhance customer experience, meet sales goals, and manage daily operations in a fast-paced environment.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Actively and consistently support all efforts to simplify and enhance the customer experience

Responsible for meeting and exceeding budgeted headcount and sales goals

Lead a team of Residential Market Development Sales Supervisors and their teams

Manage and monitor functions relative to staff including selection, training, development, performance evaluation, discipline, termination, and salary/status change recommendations

Set clear expectations and hold employees accountable when expectations are not met in a consistent and fair manner

Possess the knowledge and expertise to lead, guide and develop Residential Market Development Supervisors and their teams

Identify knowledge and training gaps within the Residential Market Development Supervisors and their teams and develop plans to address these gaps

Be familiar with reporting and analytics necessary to drive and support business decisions

Collaborate with other departments and or support teams to achieve goals and objectives

Coach to and follow Charter’s Sales Process

Communicate territory assignments to Residential Market Development Supervisors

Monitor the payroll process and ensure timely and accurate approval of all commission payments

Complete administrative tasks related to all sales activities and ensures their team does the same

Maintain detailed understanding of Charters product offerings and value proposition in the markets they sell in

Maintain current, in-depth knowledge of marketplace, including competition, and ensures relationships with customers, business partners, and co-workers are positive and professional

Prepare reports as needed

Perform other duties as requested by leadership

Qualification

Sales LeadershipProject ManagementTechnical SkillsDirect Sales KnowledgeCommunication SkillsConsumer EducationTelecommunicationsOrganizational SkillsInterpersonal Skills

Required

Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future

Ability to read, write, speak and understand English Language

Proven communication, interpersonal and organizational skills

Possess effective technical and computer skills

Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle

Ability to work outside for extended periods in any season and/or during inclement weather

Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications

Must be able to work non-traditional work hours such as evenings and weekends

Ability to complete documentation accurately

Valid driver´s license, satisfactory driving record within Company required standards and auto insurance

Bachelor´s degree in business or marketing, or equivalent work experience

5+ years - Outside Sales or related work experience

Preferred

Knowledge of Direct Sales practices

Experience with consumer education of products and services

Knowledge of cable or telecommunications services

0.5+ years - Sales Supervisory experience preferred

Benefits

Comprehensive pay and benefits package

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees