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Eaton · 1 day ago

District Support Engineer

Austin, TX

Full-time

Onsite

Mid, Senior Level

$94K/yr - $138K/yr

5+ years exp

Eaton is a global power management company, and they are seeking a District Support Engineer to oversee day-to-day operations including field service and engineering support. The role involves managing job schedules, developing business forecasts, and providing technical support to ensure customer satisfaction.

Electric Vehicle

No H1B

Responsibilities

Provide technical support for Field Service Representatives and Operations Coordinators as they execute jobs

Provide timely, detailed and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation

Maintain all service equipment including all test equipment, tools issued to meet specifications including EBE, ISO requirements, etc. in good working condition and maintain sufficient inventory to respond to standard calls

Develop and maintain effective relationships with customers, support Sales with initial and follow-up quotations for customers

Interface and coordinate with other plants and business units within the company and outside vendors to procure parts and services for the district

Provide customers basic applications information via phone or on-site consultation and be available for 24-hour x 7 days a week on call duty and respond to emergency situations with minimal notification

Develop and maintain strong working relationships with customers, authorized service shops, other service organizations, and product business units to assure customer satisfaction

Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites

Qualification

Field service experienceElectrical distribution systemsTechnical knowledge of EESSCustomer relationship managementProject managementCoachingFinancialCommercial knowledgeSales function knowledgeLeadership

Required

High School Diploma/GED or higher with a minimum of 5 years of field service experience evaluating and servicing electrical distribution and control systems

Must possess and maintain a valid and unrestricted driver's license

Must be legally authorized to work in the United States without company sponsorship now or in the future

No relocation offered is being offered. Only candidates within a 50-mile radius of the location listed in the job description will be considered. Active-Duty Military Service members are exempt from the geographical area limitation

Strong organizational, project, time and task management skills, with use of personal computers and software systems to manage and track numerous priorities

Demonstrated ability to develop and maintain customer relationships and resolve complaints

Demonstrates financial and commercial knowledge

Strength in leadership and coaching/mentoring of both field and office personnel

Working knowledge of the overall sales function, customer channels to market, and negotiation techniques and must be able to assist in the generation of proposals and negotiations

Must submit to periodic customer required background and drug screenings