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Stony Brook Medicine · 1 month ago

IT Service Desk Technician - Night Shift - Tuesday and Wednesday Days Off

Stony Brook, NY

Full-time

Onsite

Entry Level

$54K/yr - $66K/yr

2+ years exp

Stony Brook Medicine is a healthcare organization seeking an IT Service Desk Technician to provide timely and accurate IT service and support to its Academic and Clinical Faculty and Staff. The role involves first-level troubleshooting, monitoring electronic patient care systems, and maintaining communication with technical support personnel to ensure efficient operations.

Association

H1B Sponsor Likely

Responsibilities

Answer Help Desk telephone calls, E-mails and other forms of customer contact received during shift in a prompt, courteous and professional manner. Provide first-level support for all hardware, software, applications, mobile device, account maintenance, customer education and service related requests. Collect all details pertaining to the issue or request and enter into the ITSM Ticket system to ensure timely and efficient Information Technology collaboration

Provide first level troubleshooting and resolution of problems pertaining to organization's PCs, laptops/tablets, smartphones, mobile care carts and printers. Prioritize and troubleshoot problems reported during shift. Provide a resolution to problem whenever possible or escalate to the next level of support as necessary

Monitor and ensure a high level of availability for the electronic patient care computer systems, interfaces and data center environment during shift. Follow established procedures to escalate problems to the appropriate system support group or vendor. Report problems to the appropriate Information Technology departments and follow established downtime procedures when necessary

Ensure that all requests for mobile devices and cell phones and associated services received during shift are processed in a timely manner. Review the procedures and documentation to activate new mobile devices and cellphones

Process weekly, monthly or on demand mainframe and ancillary systems operational jobs, including SunQuest Lab System

Maintain excellent communication with co-workers, hardware and technical support personnel and management, including visiting customers or departments and reporting/escalating issues with supervisor or manager. Report changes to policy or procedures and submit updates to the Help Desk Knowledge Base system or SOP

Qualification

Help Desk experienceTechnical support skillsWindows troubleshootingCompTIA A+Healthcare IT experienceCustomer service skillsPhysical setup of equipmentCommunication

Required

Associate's Degree in Information Technology or technical degree

Two to four years experience in a Help Desk, Service Desk or technical support environment

Knowledge of PCs, peripherals, printers and their functions. Experience troubleshooting PCs in a network environment

Must have excellent technical skills and troubleshooting knowledge of Windows based computers, printers, and mobile devices such as smartphones, tablets

Excellent oral and written communication skills. Excellent customer service skills

Work may require occasional physical activity such as moving equipment and the physical setup of equipment. This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, printers and fax machines

Preferred

Associate's Degree in Information Technology or technical degree

Three to five years experience in a Help Desk, Service Desk or technical support environment

Experience in a HealthCare environment supporting HealthCare clinical information technology services and applications

Experience with printer support in a network environment

Comp TIA A+

Benefits

Location pay for UUP full-time positions ($4000)

Night shift differential ($9000)

Inconvenience pay/supplemental shift differential. ($575)

Generous leave

Health plans

A state pension

Company

Stony Brook Medicine

Glassdoor3.6

Stony Brook Medicine expresses our shared mission of research, clinical care and education – a mission embraced by our faculty, staff, researchers, and students.

Founded in 1957

Stony Brook, New York, USA

5001-10000 employees

https://www.stonybrookmedicine.edu/sbuh

H1B Sponsorship

Stony Brook Medicine has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (12)

2024 (16)

2023 (3)