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Acrisure · 17 hours ago

Account Manager - Public Entity

Iselin, NJ

Full-time

Hybrid

Entry, Mid Level

$90K/yr - $100K/yr

2+ years exp

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. The Benefits Account Manager will provide mid-level support to Account Executives servicing the Public Entity and Municipal Sector business, focusing on client relations, enrollment management, and compliance with regulations.

Financial ServicesInsuranceInsurTech

Responsibilities

Establish, develop, and sustain professional relations with internal staff, carriers, and clients

Assist Account Manager with assigned book of business as it relates to pre-renewal marketing and analysis, renewal administration and ongoing communication

Respond to client questions and issues while maintaining appropriate client files

Manage enrollment and educational material under the direction of the Account Manager

Manage Retiree medical and COBRA notifications when assigned

Investigate and resolve eligibility file issues, research and resolve file discrepancies reported by carriers

Provide timely updates to client and carrier requests

Provide policy interpretation and clarify procedures to HR and Department management per the contracts issued by the carriers

Assist in annual benefits open enrollment including plan design changes and testing; conduct open enrollment presentations when needed

Assist in identifying inefficiencies and areas in need of improvement

Ensure all post renewal activities are completed timely (Cobra, SBC’s, Epic, review of first renewal billing and census)

Oversee preparation, development and release, of assigned account RFP’s

Release all renewal marketing timely to respective Carrier’s/TPA’s

Track marketing responses and follow up base on delivery date

Review all proposals confirming responses match the requested products requested

Spreadsheet client financials for review with the Account Manager

Perform other duties when necessary to support assigned Account Manager

Comply with government and state regulations and plan provisions to ensure compliance with annual notices and plan provisions are communicated accurately

Supporting the call center Customer Service Rep, provide guidance when needed monitoring calls, benefits inbox, resolving eligibility or claims issues, to ensure reasonable timeframes are met and issue has a positive resolution. Involve Account Manager when necessary or additional guidance is needed

Qualification

Employee health benefitsLifeHealth LicenseExcel proficiencyCustomer service experienceAnalytical skillsTraining material developmentTroubleshooting skillsOrganization skillsWritten communication skillsTime management skillsInterpersonal skills

Required

2-5 years of experience working in employee health benefits or insurance benefit information

Work effectively and efficiently within strict deadlines as part of a team

Strong organization and time management skills

Ability to self-manage in a fast-paced environment and to troubleshoot issues as they arise

Strong knowledge of Excel and experience navigating online systems

Excellent interpersonal, analytical, and written communication skills

Experience working in a strong customer-service-focused environment within human resources, personnel benefit staff

College degree or 3-5 years equivalent professional experience in group insurance

Life and Health License required

Preferred

Knowledge in Medical, Pharmacy, Dental and Vision benefits is strongly preferred

Experience in developing educational and training materials for open enrollment meetings

Benefits

Competitive Compensation

Industry Leading Healthcare

Savings and Investments

Charitable Giving Programs

Offering hybrid work option

Opportunities for Growth

Parental Leave

Generous time away

Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.