Apply on Employer Site

Red Hat · 23 hours ago

Openshift Technical Account Manager

Alabama, United States

Full-time

Hybrid

Mid Level

$95K/yr - $151K/yr

Red Hat is a leading provider of enterprise open source software solutions, and they are seeking an Openshift Technical Account Manager. This role focuses on assisting enterprise customers with the adoption and proper usage of Red Hat technologies, specifically the Openshift product, while fostering strong customer relationships and ensuring successful technical support.

Enterprise SoftwareInsurTechLinuxOpen SourceOperating SystemsSoftware

Culture & Values

H1B Sponsor Likely

Responsibilities

Support enterprise customers that are implementing or using Red Hat Openshift solutions

Manage and grow customer relationships through attentive, relationship-based support

Visit customer sites as needed and ensure exceptional service experience

Gain a comprehensive understanding of customer technical infrastructures, environments, hardware, and product usage

Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams

Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation

Perform technical reviews to identify and prevent issues and then use those discoveries to proactively improve the customer experience

Collaborate with our support team on customer support requests, including joining calls, interacting via email, and performing technical troubleshooting

Oversee and report on customer cases, maintaining clear and concise documentation

Collaborate with engineering, R&D, product management, and technical support teams

Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments

Acquire and maintain Red Hat certifications on technologies relevant to your customers

Create and maintain technical documentation for issue resolution and knowledge sharing

Qualification

Red Hat OpenshiftLinux system administrationContainer technologiesTechnical support experienceDevOps environmentsRelationship managementCommunication skillsTechnical documentationProblem-solving skills

Required

Experience in a technical support, software development or engineering, or quality assurance organization

Extensive technical knowledge of Red Hat Openshift or similar container technologies

Ability to manage and grow existing customer relationships by delivering proactive, relationship-based support

Outstanding verbal and written communication skills

Ability to convey complex information to customers clearly and concisely

Ability to manage multiple issues and projects

Residence within the U.S. Central or Eastern Time Zone

Software engineering background; experience with RPM-based Linux technologies

Experience with Linux system administration, preferably Red Hat Enterprise Linux (RHEL) or a derivative