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Operant AI · 1 month ago

Revenue Operations Manager

San Francisco - CA

Full-time

Hybrid

Senior Level

5+ years exp

Operant is a fast-paced Series A startup in the AI and Cybersecurity space. They are seeking a Revenue Operations Manager to provide administrative and project-related support across revenue operations, manage vendor relationships, and oversee key revenue-driving initiatives.

Cloud Data ServicesCloud SecurityCyber SecurityNetwork SecuritySoftware

Responsibilities

Manage communications with customers including mNDAs, POC contracts, order forms, payment terms, etc, in partnership with the executive team and legal and accounting teams

Manage relationships with HR, accounting, legal, and other people/business ops vendors to push forward the timely and accurate handling of a range of daily business tasks including employee onboarding, password resets, periodic reviews of healthcare and company benefits (in partnership with our HR vendor), processing of invoices, payments, and receipts (in partnership with the accounting vendor), approval of team expense reports on behalf of the c-team, and similar

Monitor and forecast revenue pipelines in conjunction with the GTM teams and executives

Operate with efficiency, clarity, detail orientation, and a sense of urgency, with the ability to reprioritize to get the most urgent tasks done by important deadlines without dropping secondary priorities

Be available during business hours to coordinate last-minute meetings, escort visitors, and navigate changing needs

Handle expense reports, budgets, and other financial documentation with discretion and accuracy

Arrange and coordinate important customer and vendor-facing meetings on behalf of the executive team, including preparing agendas, taking minutes, and following up on action items

Organize logistics for board meetings, including managing complex scheduling requirements for participants

Serve as a gracious and diplomatic point of contact between the executive team and internal/external stakeholders

Handle sensitive and confidential information and operate with a high degree of discretion at all times

Communicate on behalf of the executive team when asked to serve as a point of contact in an email thread or phone call

Achieve successful outcomes with clear, strategic, on-time communication and follow-up, as well as leading with diplomatic influence in situations in which multiple vendors or stakeholders are balancing competing objectives or priorities

Embody and promote company values and culture

Facilitate team-building activities and company events such as all-hands and team offsites

Help maintain positive relationships with key partners and stakeholders

Qualification

Revenue TrackingVendor ManagementProject ManagementExcel SpreadsheetsCultural AwarenessOrganizational SkillsAttention to DetailCommunication SkillsProblem Solving

Required

Bachelor's degree

5+ years of experience in a revenue operations manager role (or equivalent level) in a demanding and fast-paced startup environment

3+ years of project management experience in a fast-paced, outcome-driven environment

Experience interfacing with 3rd party operations vendors across HR, accounting, IT, payments, legal, and similar

Experience managing communications for senior executives on sensitive and confidential topics including handling customer information under strict MNDA

Excellent documentation, revenue tracking, and forecasting skills (with comfort with fast-changing data sets), with native-level comfort using excel spreadsheets

Champion project management skills

Excellent organizational and time management skills

Exceptional attention to detail and sense of urgency in keeping sensitive and critical projects moving to achieve strict deadlines

Experience working on cross-functional teams with the ability to communicate effectively through written and verbal communications, including synchronous and asynchronous interactions with internal and external stakeholders

Ability to handle confidential information with discretion

Ability to work in a fast-paced hybrid environment and handle stress appropriately

Ability to solve practical problems and be sufficiently adaptable to handle dynamic situations with little advance notice

Flexibility to work outside standard business hours when necessary

Ability to maintain composure under pressure and balance conflicting priorities with a focus on achieving business outcomes

Cultural awareness and sensitivity, given the global nature of the company

High level of integrity and ethical standards

Ability to work independently and as part of a team

Sense of personal responsibility for the outcomes of your work and how it affects end users/customers and your team-mates

Strong interpersonal skills and the ability to build long-term relationships with stakeholders

Excellent ability to work remotely and stay focused and on task with proactive communication focused on outcomes, even as priorities shift