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The California State University · 1 month ago

Executive Director of Advancement Operations

San Jose, CA

Full-time

Onsite

Lead/Staff, Director/Executive

$14,167/mo - $15,238/mo

5+ years exp

The California State University is seeking an Executive Director of Advancement Operations who will provide visionary leadership and operational oversight for fundraising and engagement efforts. This role involves strategic planning, team supervision, and ensuring compliance with various regulations to enhance the university's advancement operations.

EducationHigher EducationUniversities

Culture & Values

No H1B

Responsibilities

Provide strategic vision, planning and leadership for all advancement operations departments, ensuring alignment with university goals, fundraising priorities and campaign strategy

Oversee the gift processing and advancement information technology teams, supervising both managers and individual contributors

Develop a multi-year roadmap for advancement operations, including CRM optimization, data quality improvements, business intelligence expansion and process innovation

Serve as a key advisor to the Associate Vice President for Strategy and Campaigns, the Chief Operating Officer for the Tower Foundation of San Jose State University and the Vice President of University Advancement/CEO of the Tower Foundation on operational strategy, prospect pipeline, gift administration, compliance and data governance

Cultivate a service-oriented, partnership-driven culture across functional teams

Closely oversee the Gift Processing team to ensure systems, processes and workflows reflect best-practice operational standards

Oversee accurate, timely and compliant processing and receipting of all charitable contributions to the Tower Foundation

Ensure policies and procedures follow IRS regulations, FASB/GAAP, CASE standards, CSU and auxiliary regulations, PCI compliance and audit requirements

Develop and maintain the university’s gift acceptance, counting and agreement governance standards and policies in partnership with the Tower Foundation and campus leadership

Ensure comprehensive audit readiness and collaborate on internal and external audits

Oversee biographical and demographic data integrity for alumni, donors and prospects

Direct the Advancement IT team responsible for CRM administration, systems integrations, user support, platform optimization and reporting

Lead advancement-wide data governance standards, including stewardship of constituent data, system permissions, data lifecycle management and data quality frameworks

Oversee CRM projects, enhancements, maintenance, and user adoption strategies

Ensure integration and interoperability across digital engagement platforms, online giving, websites, event systems, email platforms and campus IT infrastructure

Implement reporting and analytics solutions to support fundraisers, leadership, colleges/units and campaign operations

Partner with campus IT and external vendors to manage system security, compliance and upgrades

Qualification

CRM optimizationData governanceFundraising intelligenceIRS regulationsSystems integrationReporting toolsLeadership experienceChange managementTeam developmentCommunication skillsCollaboration

Required

Bachelor's Degree or equivalent years of experience

Five to seven years of progressively responsible leadership experience in advancement services, development operations, higher education administration or a related field

Experience supervising professional staff and building teams

Experience with CRM systems administration, data governance or gift administration in a complex organizational environment

Demonstrated ability to lead complex operational teams within a higher education advancement or nonprofit environment

Strong strategic planning, organizational design and change management skills

Ability to build trust, lead through complexity and influence across an organization

Commitment to service excellence, team development and cross-unit collaboration

Expert knowledge of advancement CRMs (e.g., Salesforce, Slate, Blackbaud CRM, Ellucian, Affinaquest or similar) and related platforms

Advanced understanding of systems integration, data governance, database administration and reporting/analytics tools

Demonstrated success leading CRM implementation, optimization or multi-phase system rollouts

Strong understanding of prospect research and management methodologies, portfolio analytics and fundraising intelligence

Deep knowledge of IRS charitable regulations, CASE Reporting Standards, FASB/GAAP principles and gift acceptance/processing best practices

Familiarity with CSU or public higher education policies and auxiliary organization requirements

Knowledge of PCI compliance, records retention, confidentiality regulations (FERPA) and audit processes

Excellent oral and written communication, presentation, and negotiation skills

Ability to work effectively with fundraisers, academic leaders, IT professionals, campus administrators and foundation staff

Ability to thrive in a fast-paced, change-oriented environment with competing priorities

Ability to communicate with constituents in a professional and respectful manner

Preferred

Master's Degree

Experience working in the California State University system, another large public higher education system or a public university foundation environment

Direct experience with major CRM implementations or multi-phase optimization projects

Experience building or transforming gift processing operations or prospect management frameworks

Experience with comprehensive campaign operations, campaign counting standards and campaign reporting systems

Experience working in an auxiliary or foundation partnership model

Benefits

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary.

Company

The California State University

Glassdoor4.1

The California State University is the largest system of four-year higher education in the country, with 22 campuses, 56,000 faculty and staff and more than 450,000 students.

Founded in 1947

Long Beach, California, USA

10001+ employees