NFP, an Aon company · 2 weeks ago
(Hybrid) Pharmacy Client Success Coordinator
Chesterfield, MO
Full-time
Hybrid
Entry Level
$45K/yr - $50K/yr
1+ years expNFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. As a Client Success Coordinator at Valued Pharmacy Services, you will serve as a vital link between clients and various pharmacy management initiatives, working closely with analytics and external partners to enhance prescription benefit programs.
ConsultingFinancial ServicesInsuranceInsurTechWealth Management
Responsibilities
Specialty Copay Assistance Program (SCAP) – facilitates member and specialty pharmacy calls, enrollment in copay card programs, runs accumulator reports, performs daily auditing of specialty claims, triggers member letters, updates copay card program tracker with max dollar funds
Patient Assistance Program (PAP) – helps find financial assistance for specialty members that are either excluded from specialty benefit or enrolled in Direct Procurement Solutions (DPS)
Individual Medication Management (IMM) – identifies new IMM drug utilizers, sends member letters, updates, and maintains list in CRM Zoho
Reporting – management of client and broker reporting requests, supports consultants in creation of client performance reviews, and aggregation of PBM and consulting outcomes
Data Integrity – management of data platform integrity via monthly audits of eligibility, and missing or incorrect data in system, and collaboration with BI team to resolve errors
CRM Management – maintenance of CRM Zoho via monthly updates of missing or modified information to ensure the most current status and documentation is captured in the system for each client
AI Alert Emails – weekly emails to brokers and clients on identified high dollar claims, new specialty and new non-specialty high dollar claims, and other outliers in their utilization
Case Management – collaboration with PBM partners to resolve escalated member issues, plan issues, reporting issues, etc
Qualification
Required
Bachelor's degree, Certified Pharmacy Technician (CPhT), or other healthcare credentials
1-3 years' experience in pharmacy, benefit management, healthcare, or related industry experience
Basic Communication Skills: Ability to effectively communicate both verbally and in writing
Learning Agility: Diligence to proactively expand skillset, resolve issues, or get past roadblocks
People Skills: Ability to foster positive working relationships and use a communication style that enhances high levels of engagement
Perseverance: Ability to follow-through, meet deadlines, and strive to exceed goals
Critical Thinking Skills: Ability to look beyond the obvious, probe and provoke thoughts on alternative solutions
Technology Skills: Ability to use or learn technology needed to perform to include, but not limited to, the Microsoft suite of applications: Teams, Excel, Word, Outlook, and PowerPoint
Resiliency: Flexibility to embrace continuous change and remain positive in times of uncertainty or stress
Basic Math Skills: Ability to apply basic mathematical concepts such as percentages, adding, subtracting, multiplying and division
Ethics & Integrity: Ability to comply with company confidentiality requirements as well as with HIPAA and other applicable government regulations
Benefits
PTO & paid holidays
401(k) with match
Exclusive discount programs
Health & wellness programs
Company
NFP, an Aon company
NFP, an Aon company, helps companies and individuals address today’s most significant Risk Capital and Human Capital challenges.
5001-10000 employees
H1B Sponsorship
NFP, an Aon company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (2)
2023 (4)
2022 (10)
2021 (3)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$948.45MKey Investors
HPS Investment Partners
2023-12-20Acquired
2018-05-10Post Ipo Equity· $198.45M
2017-02-17Post Ipo Equity· $750M
Leadership Team
Douglas Hammond
CEO
Caleb Noel
Executive Vice President, Chief Financial Officer
Recent News
Company data provided by crunchbase