Developer Support Engineer jobs in United States
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LiveKit · 1 month ago

Developer Support Engineer

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
money$120K/yr - $180K/yr
date2+ years exp

LiveKit is revolutionizing the AI landscape by providing essential network infrastructure for multimodal AI interfaces. The Developer Support Engineer will be the first line of technical support for developers, responding to inquiries, diagnosing issues, and collaborating with internal teams to enhance the developer experience.

Artificial Intelligence (AI)Cloud InfrastructureReal Time
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H1B Sponsor Likelynote

Responsibilities

Serve as the first point of contact for developer inquiries across support channels (tickets, community, Slack, email)
Triage and prioritize inbound issues, ensuring clear ownership and timely responses
Reproduce and validate issues where possible, collecting logs, SDK versions, and environment details
Provide initial troubleshooting or workarounds to unblock customers quickly
Escalate more complex issues to internal teams with crisp summaries and context
Document learnings and contribute to internal and external knowledge bases
Identify trends or recurring issues and collaborate with the team to improve documentation, tooling, and product experience

Qualification

Developer support experienceAPIsSDKs familiarityProblem-solving skillsNetworking basicsPostmanReal-time infrastructure experienceTicketing tools experienceBasic scriptingCuriosityEmpathyClear communication

Required

2–4 years of experience in developer support, technical support, or a customer-facing engineering role
Strong problem-solving skills with a methodical approach to debugging
Familiarity with APIs, SDKs, and networking basics (HTTP, WebRTC, WebSocket, SIP)
Clear written and verbal communicator who can explain technical details concisely
Comfortable using tools like Postman, curl, Wireshark, and browser dev tools
Curious and empathetic, always keeping the developer's perspective in mind

Preferred

Experience with real-time infrastructure frameworks and protocols such as WebRTC, SIP, or cloud communications APIs
Familiarity with AI and agent platforms, including voice AI systems or frameworks that combine speech, reasoning, and real-time interaction
Experience using ticketing or issue-tracking tools like Linear, Jira, or Zendesk
Basic scripting or automation experience for improving internal workflows or triage efficiency

Benefits

Health, dental, and vision benefits
Flexible vacation policy

Company

LiveKit

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The Realtime Cloud. Build and scale voice and video applications.
dateFounded in 2021
location
San Jose, California, USA
people-size51-200 employees
web-link
https://livekit.io/

H1B Sponsorship

LiveKit has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)

Funding

Current Stage
Growth Stage
Total Funding
$81.3M
Key Investors
Altimeter CapitalRedpoint
2025-04-11Series B· $45M
2024-03-13Series A· $22M
2022-09-06Seed· $7.3M

Leadership Team

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David Zhao
Co-Founder and CTO
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Russell D'Sa
Founder
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Recent News

Redpoint Ventures
Open Source Real-Time Communication: Our Investment in LiveKit
2025-12-31
TechCrunch
LiveKit co-founder believes the metaverse needs open infrastructure | TechCrunch
2025-12-31
redpoint.com
Redpoint Portfolio: LiveKit
2025-12-31
Company data provided by crunchbase