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Cencora · 1 week ago

Director, Behavioral Systems Design

United, PA

Full-time

Onsite

Director/Executive

$124K/yr - $191K/yr

10+ years exp

Cencora is an innovative company dedicated to creating healthier futures. As the Director of Behavioral Systems Design, you will shape team member experiences throughout the employee lifecycle by integrating cognitive psychology and behavioral science to enhance engagement and performance.

Emergency MedicineEnterprise SoftwareHealth CareMedicalPharmaceutical

Responsibilities

Lead the integration of cognitive and behavioral insights into the design of systems and experiences that enhance engagement, readiness, and performance across the employee lifecycle

Map how employees perceive, process, and decide within digital and organizational systems, identifying mental models, biases, and cognitive factors that shape behavior

Partner with cross-functional teams to embed behavioral and cognitive insights into journey maps, workflows, and employee experience blueprints

Prototype and scale interventions that drive sustainable behavior change, such as nudges, governance strategies, and feedback loops

Develop closed-loop learning systems to measure how changes in organizational systems influence human behavior and vice versa

Define human-AI interaction models grounded in cognitive science, mapping trust, effort, and decision thresholds for AI adoption while ensuring alignment across the broader employee journey

Qualification

Behavioral Systems DesignCognitive PsychologyBehavioral ScienceSystems ThinkingApplied Behavioral ResearchDigital TransformationExperimentationHuman-AI InteractionLifecycle OptimizationTrust-building StrategiesCross-functional Collaboration

Required

Proven experience leading behavioral systems design or applied behavioral research in a complex organizational environment (e.g., healthcare, tech, finance, or consulting)

Track record of influencing strategy and design through cognitive and behavioral insights, systems thinking, and experimentation

10+ years of experience in behavioral science, cognitive psychology, or related fields

Advanced degree (Master's or PhD) in Behavioral Science, Cognitive Psychology, Behavioral Economics, or Systems Design