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BIGO · 2 days ago

Trust & Safety Manager

Los Angeles, CA

Full-time

Hybrid

Mid Level

BIGO is a fast-growing Singapore technology company dedicated to creating a better-connected world through innovative AI technology. The Trust & Safety Manager will serve as a subject-matter expert on Trust & Safety policies, conduct investigations, ensure quality assurance, and collaborate with various teams to enhance policy coverage and incident response.

Artificial Intelligence (AI)Business DevelopmentInternetSocial MediaSoftwareVideo Streaming

Responsibilities

Serve as the subject-matter expert on Bigo’s Trust & Safety (TnS) policies

Perform regular quality assurance reviews of live and post ban moderation records upon request

Summarize QA findings, deliver actionable feedback to moderation and operations teams, and follow up with timely policy updates

Support additional QA initiatives (e.g., TnS model accuracy audits) as assigned

Understand TS Frontline team's investigations and maintain awareness of ingestion, response, resolution and close-out procedures in-line with company standards

Monitor top-ranked live streams and the BIGO 'heat' list daily; surface potential violations in real time

Assess the adequacy of existing policies; flag uncovered violations, diagnose root causes, and recommend policy enhancements

Understand the evolving Moderation and Platform Policies, and troubleshoot against occurring incidents to refine, expand and fine-tune for localized practice; maintain alignment with market trends and operational requirements

Collaborate with regional operations and cross-functional partners to resolve TS cases

Maintain records of TSI (TS Investigation) results, policy updates, and resolution communications. Produce regular status reports

Lead or support rapid-response efforts during high-priority safety incidents, ensuring swift resolution and actionable plans

Qualification

Content complianceRisk managementAnalytical skillsContent managementBilingual EnglishBilingual SpanishObservation skillsTeamworkCommunication skillsDecision-making skills