This job has closed.

The Family Place · 1 month ago

Shelter Resident Advocate 1/3/5 WK 3pm-11pm (48064)

Dallas, TX

Part-time

Onsite

New Grad, Entry Level

0+ years exp

The Family Place is dedicated to empowering survivors of family violence by providing safe housing and support. As a Part-Time Resident Advocate, you will ensure a safe and supportive environment for clients, monitor daily activities, and assist with crisis intervention and emotional support.

Child CareHomeless ShelterNon Profit

Responsibilities

Provides emotional support to residential clients, demonstrates sensitivity, supports those in crisis, and is non-judgmental and tactful in words and actions; crisis response and intervention

Collaborates with case manager(s) on service updates or needs for clients via documentation, email, and/or verbal communication

Communicates with supervisor and designated staff regarding pertinent client issues

Intervenes in crisis situations, using approved methods to promote the safety of all residents

Monitors security cameras and follow appropriate procedures to ensure client and building safety

Assists with special events and activities scheduled shift

Participates in system data collection in an accurate, complete, and timely manner and completes data entry into Clients First in a timely manner

Conducts intakes with new clients including reviewing shelter policies, tours of the facility, completing intake paperwork, and providing needed personal supplies

Monitors supplies such as bedding, towels, pillows, etc.; prepares rooms for new clients

Monitors resident advocate desk and assist clients with basic needs such as distributing medication, toiletries, etc

Provides light household tasks (i.e. spot cleaning rooms, washing shelter linens, spot cleaning common areas of shelter)

Monitors the facility for safety and cleanliness. Takes appropriate action to maintain the cleanliness of shelter, as needed

Assists clients with basic life skills activities including: healthy habits, clean living skills, organization, daily planning, time management, etc

Provides backup coverage to hotline phone calls assesses the level of client risk and as well as providing mental and emotional state of mind by active listening, comforting words, and positive problem-solving

Conducts client exit interviews, when necessary

Monitors interns and volunteers and supports and guides them when necessary

Performs basic administrative tasks, including filing, incident report summaries, and other duties, not listed here, deemed necessary for the well-being of the agency

Performs other job-related duties as assigned

Qualification

Crisis managementDomestic violenceMicrosoft OfficeVerbal de-escalationSensitivity to client needsProfessional boundariesClient confidentialityCommunication skills

Required

Bachelor's Degree in Psychology, Social Work, Sociology, or a related field with 6 months of experience in a residential facility, shelter, or similar environment

OR an Associate's Degree with an equivalent combination of training and experience that provides the required knowledge, skills, and abilities

Valid Texas Driver's License with a clear driving record

Knowledge of domestic violence and client trauma

Skilled in Microsoft Office applications

Skilled in verbal de-escalation and crisis management

Ability to maintain a clear and valid Texas driver's license

Ability to communicate in both written and verbal formats to meet position responsibilities

Ability to be sensitive to the language, economic, and cultural needs of clients

Ability to safely drive a company vehicle to offsite locations and attend off-site meetings and events

Maintains professional boundaries with clients at all times

Protects client confidentiality

Ability to work overtime when necessary to cover shifts