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Premier Mortgage Associates · 1 month ago

Appraisal Desk Coordinator

United States

Full-time

Remote

Entry, Mid Level

$50K/yr - $65K/yr

Premier Mortgage Associates is a dynamic and innovative mortgage company dedicated to turning dreams of homeownership into reality. The Appraisal Desk Coordinator plays a critical role in the company’s appraisal lifecycle and compliance processes, responsible for full-cycle appraisal management including appraisal ordering, vendor coordination, quality control review, UCDP management, and communication with stakeholders.

FinanceFinancial ServicesLendingMortgage

H1B Sponsor Likely

Responsibilities

Manage and prioritize a high-volume caseload of appraisal orders across multiple branches and loan products

Perform detailed and accurate appraisal ordering in ValueLink, accounting for product type, loan program, overlays, investor requirements, branch nuances, and compliance guidelines

Monitor unassigned orders to ensure timely placement with the correct vendor; negotiate due dates and fees when requested by vendors

Track orders pending payment and follow up to ensure same-day payment and continued movement of the order

Manage orders on hold by identifying the root cause, resolving issues, and releasing the order whenever possible

Order and manage ancillary valuation products (desk reviews, field reviews, automated tools, etc.) as required

Perform initial QC reviews of completed appraisal reports to assess completeness, compliance, accuracy, and alignment with order requirements

Conduct revised QC reviews after corrections are submitted, ensuring all prior issues are fully resolved

Complete side-by-side reviews of two appraisals on the same property, reconciling differences, identifying inconsistencies, and assessing valuation credibility

Review appraisal transfer packages (transfer letter, report components, exhibits, invoices) for completeness and compliance before routing to underwriting

Call appraisers with orders due today to confirm delivery and ensure deadlines are met

Contact appraisers with past-due orders, evaluate whether delay reasons are valid (e.g., original comp photo requirements), and set clear expectations for immediate completion

Escalate non-responsive appraisers, repeated delays, or compliance concerns to leadership as appropriate

Respond to all ValueLink comments from processors, underwriters, loan officers, brokers, AMCs, and appraisers

Draft and send compliant, well-articulated revision requests based on underwriter conditions while ensuring Appraiser Independence Requirements (AIR) are upheld

Participate in the department’s phone line, handling inbound and outbound calls to resolve issues and advance orders

Provide professional, prompt, and solution-oriented communication always

Manage the ROV process in full compliance with current Fannie Mae/Freddie Mac guidance and internal policies

Review supporting documentation, evaluate validity, and communicate with the AMC/appraiser in a compliant manner

Create and submit UCDP files for completed appraisals

Correct and resubmit UCDP hard stops or errors to ensure successful SSR generation

Upload SSRs into the LOS and ensure investor compliance

Partner with underwriting, processing, and branch staff to clarify appraisal issues, resolve escalations, and maintain smooth collateral workflow

Assist internal staff with questions regarding appraisal requirements, vendor selection, conditions management, and product types

Maintain workflow efficiency and accurate documentation within Encompass LOS and ValueLink

Maintain organization and task routing within shared departmental Outlook folders

Support special projects, audit preparation, and compliance initiatives as assigned

Uphold the operational mindset Every order must be left better, cleaner, or further along than when you first touched it

Qualification

Appraisal Desk experienceEncompass LOSValueLink softwareAppraisal regulations knowledgeAnalytical skillsCommunication skillsAttention to detailWork independently

Required

Prior Appraisal Desk Coordinator or AMC experience

Previous hands-on appraisal-related experience (ordering, reviewing, managing vendors, or collateral operations)

Experience with Encompass LOS

Experience with ValueLink appraisal management software

Strong understanding of appraisal regulations including USPAP, Appraiser Independence Requirements (AIR), and investor guidelines (Fannie Mae, Freddie Mac, FHA, Non-QM)

Ability to manage a high-volume pipeline with urgency and accuracy

Strong verbal and written communication skills, especially when resolving complex valuation issues

Excellent analytical skills and attention to detail

Ability to work independently in a remote environment and meet strict deadlines

Preferred

Associate degree or higher

Benefits

Medical, Dental, and Vision

GAP Insurance

Company-paid Life Insurance

Voluntary Life Insurance

401(k)

Pet Insurance

LegalShield / IDShield

Company

Premier Mortgage Associates

Premier Mortgage Associates is a mortgage company that offers lending and financial services.

Founded in 2001

Boca Raton, Florida, USA

201-500 employees

https://www.premiermtg.com

H1B Sponsorship

Premier Mortgage Associates has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (1)