sam ยท 1 month ago
Fintech Customer Support Specialist
Michigan, United States
Full-time
Onsite
New Grad, Entry LevelSam connects talented professionals with high-growth tech companies, and they are seeking a Customer Support Specialist to deliver a world-class user experience. This role involves supporting a rapidly scaling tech company by addressing customer inquiries and contributing to product improvements.
Management Consulting
Responsibilities
Responding promptly to customer inquiries via chat, email, and phone
Troubleshooting technical or account-related issues
Guiding users through platform features
Collaborating closely with internal teams to ensure efficient issue resolution
Contributing to continuous product improvement
Qualification
Required
Strong written and verbal communication skills
Proficient with CRM and ticketing tools (e.g., Zendesk, Intercom, HubSpot)
Basic troubleshooting for account and product issues
Experience creating and maintaining help articles or FAQs
Preferred
Previous experience in SaaS or tech startups
Familiarity with customer feedback systems and analytics
Proven ability to identify process improvements and advocate for users
Benefits
Access to health benefits through Sam's partner network.
Exclusive professional resources and perks.
Opportunity to grow within a fast-scaling tech organization.
Collaborative team culture and advancement opportunities.
Company
sam
Sam helps startups scale their workforce without scaling their headcount overhead.
Founded in 2025
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase